Customer Service Associate

4 days ago

Victoria, Canada Stitch It Full time

**OUR COMPANY**:
Stitch It is Canada’s largest clothing Alteration Company with 54 locations across Canada. We work with large retailers in the fashion industry and are situated in most major malls. Stitch it is instantly recognized as the leader in clothing alterations

We are looking for a confident and experienced Seamstress or Tailor to join our team and work in a fun and fast paced environment.

**AS A SEAMSTRESS/TAILOR, YOU WILL**

Fitting customers to ensure their alterations fit, feel, and make customers look great by honoring the Company’s promise of delivering quality alterations.
- Guide customers try on clothes, measure accurately, and understand their preferences.
- Be responsible for fitting/pinning customer’s clothes.
- Prepare and perform basic clothing alterations, including sewing.
- Completes store checklist daily.
- Follow established standards for customer service, problem resolution and handle customer complaints and document every complaint and resolution in the system.
- Suggest at least one “up-sell” item or service per customer.

**WHAT ARE WE LOOKING FOR**:

- 1-3 years of sewing experience
- Must have experience using industrial sewing machines
- Good communication skills
- Dependable

**WHY JOIN THE STITCH IT TEAM?**
- Flexible work schedule
- Competitive wages
- Generous employee discount
- Continuous training and support
- Growth and career development opportunities

Stitch It is an Equal Opportunity Employer

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