Front Desk Manager

1 day ago

Richmond, Canada Alba Inc Full time

**Job Overview**: The Front Desk Manager is the face of the studio. Reporting to the management team, you will play a pivotal role in managing the front desk, training the Customer Service team, and driving membership sales and client retention. This role will contribute to the studio’s success by expertly and efficiently managing their studio front of house and leading their customer service team.

**Responsibilities**:

- Demonstrate a solution oriented mindset and ability to execute within company standards in any situation.
- Extensive work in MindBody including reporting, schedule maintenance, class and product set up and troubleshooting.
- Have a keen eye for detail and maintain a tight cleaning schedule resulting in a spotless studio.
- Execution of studio level campaigns including challenges and promotions
- Lead daily huddle meetings and set/achieve sales targets.

**Qualifications**
- Experience in managing people, with the ability to lead a team of 5 - 10 front desk staff and ensure the studio runs like a well-oiled machine.
- 3-5 years of prior experience in office administration, preferably in a gym.
- Ability to efficiently execute all marketing campaigns and communicate to get team buy in.
- Ongoing mentorship and coaching for team members.
- Well-developed communication and interpersonal skills
- Adept at planning, coordinating and solving problems.
- Demonstrated ability to exercise a high degree of professionalism and confidentiality.
- Able to work independently with mínimal day-to-day supervision as well as working within a collaborative team framework.

**Benefits**
- Wellness Benefits
- Employee Continuous Education Program
- Annual Bonus Plan
- And more

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$24.83 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- Administrative: 3 years (preferred)
- Marketing: 1 year (preferred)
- Front desk: 3 years (preferred)

**Language**:

- Mandarin (required)

Work Location: In person

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