Customer Service Representative

1 week ago

Welland, Canada Seaway Mall Full time

**Job description**

As the first person of contact between the customer and the mall, you are the face of the Seaway Mall and as a result will be relied upon to provide excellent customer service and respond to all inquiries efficiently. Reporting to the Customer Service Manager the successful applicant will also be responsible for the following main duties:

- Promoting & processing gift card sales through cash, debit, and credit card transactions
- Operation of Smart Venue and Card Spot software system
- Daily gift wrapping, helium balloon orders, wheelchair and stroller rentals, and other various sales such as; bus passes, garbage tags, Ice Dog tickets, etc.
- Refilling of ink cartridges for customers at Ink Station
- Filling Balloons with Helium
- Answering and directing all incoming calls and inquiries in a professional manner to appropriate department
- Operation of in mall announcement system
- Assisting customers in locating stores, lost items or person(s), and any other issues that may arise
- Providing general information to the public in relation to the Seaway Mall, Community Events etc.
- Contacting Security and Maintenance for store employees and/or customer needs, promptly and with accurate detailed information
- Maintaining a daily inventory and reconciling to sales report on a daily basis
- Daily cash deposits
- Clerical duties including but not limited to photocopying, faxing, and mail processing
- Assisting with special events
- Monitoring and maintaining the Parents Nursing Room
- Maintaining the customer service desk to ensure a clean and professional appearance
- Other duties as assigned by Customer Service Manager

**Qualifications**:

- An understanding of Seaway Mall’s services, store knowledge, and surrounding community
- Computer software knowledge in Microsoft Word, Excel, and Outlook
- Ability to multi-task and work as a team as well as independently
- Excellent communication skills and problem solving abilities
- Ability to remain composure in stressful situations
- Commitment to detail and accuracy
- Related clerical experience is preferred
- Previous Customer Service or Retail experience is an asset

**Job Type**: Part-time

**Salary**: From $16.00 per hour

Schedule:

- 3,4 or 5 hour shifts
- Days, Evenings, Weekends

**Education**:

- Secondary School (preferred)

**Job Type**: Part-time
Part-time hours: 3-12 per week

**Salary**: $16.00 per hour

Schedule:

- Day shift
- Evening shift
- Every Weekend

Ability to commute/relocate:

- Welland, ON L3C 1M3: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

  • Customer Service Representative

    2 days ago

    Welland, Ontario, Canada Firehouse Subs Full time US$35,840 - US$36,240 per year

    Job OverviewWe are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and manage customer inquiries will be crucial in ensuring customer satisfaction and loyalty. The...

  • Customer Service Representative

    1 week ago

    Welland, Canada Boggio Family of Pharmacies Full time

    **Job description** Boggio Family of Pharmacies is looking for a Full -Time Customer Service Representative to join our team in Welland. The Customer Service Representative works in the front shop and provides excellent service to all of our patients and customers. Come join a dynamic team and start your career with us today! **Duties &...

  • Customer Service Representative

    1 week ago

    Welland, Ontario, Canada BMO Full time $34,750 - $44,900

    Application Deadline:10/25/2025Address:800 Niagara Street N, Unit G Job Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and...

  • Customer Service Representative

    2 weeks ago

    Welland, Canada LCBO Full time

    Location Address: 102 Primeway Drive, Welland Number of Openings: 1 Salary / Pay: $20.36/hour Job Posting Description: Do you make an impact on the people you meet? Do you have a charismatic personality, and love engaging with people, both customers and colleagues? If this sounds familiar, then we’d love to have you on our team! A team where your...

  • Call Center Representative/customer Service

    2 weeks ago

    Welland, Canada Kingston Online Services Full time

    **Job Summary**: As a Call Center Representative/Customer Service Assistant at our Internet Service Provider, you will be the primary point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction by addressing concerns related to our products and...

  • Holiday Customer Service Representative

    6 days ago

    Welland, Ontario, Canada LCBO Full time $40,800 - $85,120 per year

    Location Address:102 Primeway Drive, WellandSalary / Pay: $20.36/hourJob Posting Description:At the LCBO, we always have the right spirit Do you?NOTE: Candidates are only required to apply for one position for cities/towns with multiple locations and job postings.We have an immediate need to hire great people with an engaging personality, who are passionate...

  • Customer Service Representative

    3 weeks ago

    Welland, Canada Robert Half Full time

    At Robert Half, we connect exceptional talent with innovative companies dedicated to partnership and operational excellence. Our client is a global technology and service leader in manufacturing, driven by a commitment to becoming “partners in performance” with every customer. You’ll be part of a team that delivers world-class solutions on a local...

  • Customer Service Representative

    3 weeks ago

    Welland, Canada Robert Half Full time

    At Robert Half, we connect exceptional talent with innovative companies dedicated to partnership and operational excellence. Our client is a global technology and service leader in manufacturing, driven by a commitment to becoming "partners in performance" with every customer. You'll be part of a team that delivers world-class solutions on a local level,...

  • Csr (Customer Service Representative)

    3 days ago

    Welland, Canada Blue Dot Tank Lines Limited Full time

    **Responsibilities**: - Respond to customer service calls. - Act as a liaison between customers, sales teams, management, and other departments within the company. - Update Excel Spreadsheets - Work With Other Departments Within The Company **Salary**: $20.00-$22.00 per hour **Benefits**: - Dental care - Life insurance - Paid time off - Vision...

  • Dispatcher/customer Service

    3 days ago

    Welland, Canada Halco Portables Full time

    _At HALCO Portables, our strength is in our people, whose passion translates directly into the friendly, timely and reliable service they provide"_ Halco Portables is growing! We are searching for an experienced **Dispatcher & Customer Service Representative**. This skilled route planner and sales capable professional will need to be comfortable performing...