Customer Service Specialist

1 week ago

SaintConstant, Canada Charles River Laboratories Full time

We are seeking an entry level, Customer Service Specialist - Order Entry at our St. Constant location. This individual will provide dependable, quality customer service, including response to product inquiries, efficient order coordination and processing, and routine problem solving.

**Up to $1,000 sign on bonus** (excluding Charles River employees)

Schedule: 8:30 am - 5:00 pm

**Responsibilities**:

- Enter orders and price quotations for products and services, including changes to existing orders; establish new customer accounts, as well as update existing accounts with data management group; record lost orders; and send order confirmations.
- Fully utilize SalesForce for documentation of all customer communications.
- Communicate animal availability, product information, and delivery schedules.
- Resolve basic problems and customer complaints; escalate complex issues.
- Serve as liaison between Inventory Specialist at all Charles River facilities and other support groups to effectively process orders and satisfy customer requests.
- Coordinate with transportation carriers and/or freight forwarders regarding shipments.
- Coordinate information regarding new business, customer issues, or other pertinent customer information to the Sales organization.
- Process routine reports as required.
- May process applicable paperwork for shipment of international orders.
- May be responsible for basic assigned account(s).
- Must be able to come to our St. Constant site during training.
- Perform all other related duties as assigned.

**Job Qualifications**
- Minimum High School diploma, DCS or ACS in Business or related discipline is an asset and or equivalent.
- 1-2 years related experience or in customer service and/or training.
- Must be able to use discretion, tact, and diplomacy.
- Must be bilingual English & French (Written & Spoken)
- Must be able to prioritize and multi-task.
- Must have excellent organizational skills.
- Ability to work independently.
- Proficient in computers (IE: MS Office Suite).
- SAP/ERP is an asset.
- Cisco telephone systems is an asset.

**Job Types**: Full-time, Permanent

**Salary**: $21.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

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