Associate Product Manager

**Summary**:
As an Associate Product Manager, you will use the customer-first approach to collaborate with cross-functional stakeholders to gather requirements, conduct research, and deliver delightful user experiences that meet our customer and market needs. This position requires significant cross-functional interaction with Business Analysts, Product Managers, Design team, Engineering, QA, Documentation, Sales, Success, Support, and Customers (offshore and onshore).

**About the Role**:
As an Associate Product Manager, you will:

- Own the requirements walkthrough, sprint refinement, and story mapping sessions. Define sprint goals.
- Guide the juniors to translate conceptual customer requirements into functional requirements in a clear manner that is complete, consistent, comprehensible, feasible, flexible, and conforms to standards.
- Create complex use cases, process models, flowcharts, and decision tables to provide direction to engineers and/or project teams.
- Ensure completeness of the written requirements in the format of business requirements documents (BRDs) and user stories with acceptance criteria (Scrum).
- Research, review, and analyze the effectiveness and efficiency of the existing requirements-gathering processes and develop strategies to enhance them.
- Manage and track the status of requirements throughout the project lifecycle; redefine as necessary.
- Review survey and interview results by working closely with the UI/UX team and ensure the requirements are developed with the customer-first approach.
- Collect feedback from Sales, Success, and Support teams on upcoming and newly released features.
- Communicate changes, enhancements, and modifications of business requirements through written documentation to all stakeholders.
- Sign off on all QA test cases and monitor the results.
- Participate in the bug triage process and prioritize the issues for the engineering teams to fix.
- Ensure completeness of the UAT test cases, conduct, and monitor UAT progress along with bug fixes, update project status in JIRA, and assist the Product Owner in signing off for production release.
- Perform competitive analysis and channel the gaps into product backlog items and initiatives.
- Participate in Scrum team retrospectives to improve internal processes.
- Collaborate with support teams to resolve support tickets.
- Closely work with engineers and QA to resolve product bugs.
- Closely work with Technical Writers to document help articles, release notes, and FAQs for upcoming releases.
- Mentor juniors to foster a positive environment and facilitate retention and engagement.
- Organize and prioritize a multitude of responsibilities and deadlines.
- Ability to regularly participate in international meetings remotely (can be in the morning and/or evening).
- Constantly be on the lookout for ways to improve monitoring, discover issues, and deliver better value to the customer.

**About You**:
You are fit for the role if you have,
- At least 1-2 years of experience in Product Management.
- Ability to work with large teams.
- Strong written and oral communication skills are a must.
- A highly logical thinker who can work in a team and a cross-functional environment.
- Highly self-directed and enthusiastic about showing initiative.
- In-depth knowledge of Scrum and Agile Software Development Methodology
- Working knowledge of product development architecture
- Knowledge of Atlassian products like JIRA and Confluence is a must.
- Strong analytical and problem-solving skills with great attention to detail.
- Strong MS Office Skills.
- Technical background is a plus.

LI-SS

**What's in it For You?**
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
- ** Wellbeing**: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- ** Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- ** Learning & Development**: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- ** Social Impact**: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) in