Service Manager

1 week ago

Duncan, Canada Berk's Intertruck Full time

Berk’s Intertruck Ltd, acquired in 2021 by Pacific Coast Heavy Truck Group, has been serving the needs of their customers for over 45 years. They have four locations on Vancouver Island in Nanaimo, Duke Point, Duncan, and Port Alberni. Berk’s is the authorized dealer for Volvo Heavy Trucks and Isuzu Trucks and in addition, the authorized distributor for Canuck Trailers and Felling Trailers Inc

We are selectively looking for applicants with the right experience and work ethic to fit our company and join our growing team

**Duties & Responsibilities**
- Providing and maintaining the highest level of customer service.
- Successfully manage staff productivity, training and performance.
- Manage efficient and profitable departments to meet both projected targets and budget expectations.
- Regularly review open repair orders.
- Collaborate with other departments to meet customer satisfaction.
- Ensure the department is clean and organized to maintain efficiency and meet required safety standards.
- Effectively implement Company policies.
- Ensure compliance with manufactures guidelines and warranty procedures.
- Provide staff with leadership, guidance and effective communication.
- Focus on the quality of workmanship and improved productivity of technicians in order to meet the company's objectives.
- Participate in training and personal development.
- Performs the role in a professional manner that aligns with the Company's' values and ideals.

**Qualifications**
- Heavy Duty Mechanic
- Red Seal Journeyman Commercial Truck & Transport Technician certificate or equivalent is required.
- Minimum 3-5 years of previous experience in managerial or foreman/supervisory role is required.
- High degree of product and technical knowledge.
- Strong commitment to customer and ensuring quality workmanship with a superior customer service experience.
- Excellent communication & problem-solving skills.
- Have the ability to deal with large volumes of work and stressful situations.
- Strong leadership skills with a general understanding of management principles.
- Good computer skills.

Please note that only shortlisted applicants will be contacted.

**Job Types**: Full-time, Permanent

Pay: $80,000.00-$100,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

**Experience**:

- Management: 5 years (preferred)
- high degree technical knowledge: 3 years (preferred)

Licence/Certification:

- Red Seal (required)

Work Location: In person

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