Loyalty & Retention Representative

3 days ago

Toronto, Canada INCOM REAL ESTATE WEB & E-MARKETING SOLUTIONS Full time

InCom Real Estate Web & e-Marketing Solutions works closely with Real Estate professionals, from the local to national levels throughout USA & Canada. Our team of web developers, designers and marketing specialists know how to develop and deliver a superior service to our customers.

With InCom's all-in-one lead generation platform and managed advertising services, realtors are able to generate real estate leads, close more deals and grow their business.

InCom is currently recruiting for a **Loyalty & Retention Representative**

**Responsibilities**:

- Provide excellent support and ensure a high retention rate
- Implement strategies and recommendations to retain customers to manage a win/win situation with the client
- Manage, record and report on complaints & customer feedback received and any relevant outcomes
- Carry out administrative duties and assist with the clients retention
- Review and monitor customer accounts and all applicable aging reports
- Maintaining detailed follow-up notes in the CRM for each account
- Respond to customer inquiries and maintain good customer relations
- Work with Finance team to resolve clients’ billing issues and concerns
- Facilitate payments for outstanding accounts by sending reminders and contacting clients
- Assist with renewals/cancellations

Qualifications:

- 1+ years relevant work experience in a customer-facing, customer success, loyalty & retention, account management or strategic role. (SaaS, Marketing Agency / IT or Real Estate industry experience preferred)
- A positive attitude and ability to excel under pressure
- A detail-oriented with strong time management skills
- Canadian University degree and/or college diploma in Business or related field is an asset
- Comfortable communicator through a variety of methods, always professional, courteous, and timely. Written and Verbal English proficiency with strong interpersonal skills

What We Offer You:

- A fun and vibrant culture that welcomes everyone's talent, ideas, and original thinking.
- Join one of the fastest growing marketing companies in North America and be part of a fresh and exciting developments.
- A young team of bright individuals who inspire and help each other.
- Great earnings and career advancement potential.
- Benefits and performance bonuses.
- Convenient location - 2 min walk from Sheppard West station

**Salary**: $46,536.00-$61,965.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Toronto, ON M3J 0H1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Loyalty & Retention: 1 year (required)

**Language**:

- Fluent English (required)

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