Financial Services Manager

**Why You Should Join us at Hyundai of Muskoka**

We offer competitive compensation, a great benefits package including Health & Dental Benefits with Life Insurance and LTD coverage, and a Group Pension Plan with matching employer contribution as well as a number of employee team appreciation events, great work-perks and discounts.

If you're enthusiastic, motivated, and passionate about customer service and the automotive business, we would like to hear from you.

Hyundai of Muskoka is looking for a team oriented, hardworking **Financial Services Manager** to join their dynamic team

We are part of the Performance Auto Group, a leading automotive group, and we are committed to integrity, believe in employee empowerment, are passionate about innovating, and care about a great guest experience and giving back.

**About Us**:
Performance Auto Group is a leading automotive group whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on, that guide us today:

- Great Experience: Every customer is entitled to a great experience
- Integrity: We are honest and transparent in our actions
- Diversity: We are stronger through the inclusion of people, brands and ideas
- Innovation: We passionately embrace opportunities for new and continuous improvements
- Empowerment: We encourage and support our people in taking initiative
- Giving Back: We positively impact the communities in which we live, work and raise families

**Here’s what you’ll deliver**:

- Provides insurance and financing services to automotive customers by verifying sales information; determining need for financing; preparing financing and legal documents; selling products and services; maintaining rapport with customers.
- Maintains dealership reputation by building and maintaining customer rapport; answering questions; providing information; resolving discrepancies; maintaining a satisfactory Customer Satisfaction Index; complying with federal, provincial, and local regulations.
- Confirms automobile sales contract information by disclosing data, provisions, finance charges, and interest rates to customer, ensuring understanding of content.
- Verifies automobile purchase information by reviewing sales contract data, conferring with sales department and making adjustments as needed.
- Sells products and services by reviewing desire/need for automobile insurance, credit insurance, extended warranties, anti-theft devices, appearance protection packages, etc.
- Maintains customer confidence and organizational stability by keeping information confidential.
- Prepares transaction documents by completing loan agreements, Department of Motor Vehicle registration, and related documents, verifies that details are entered correctly.

**What you need to succeed**:

- OMVIC License (may obtain after hiring)
- Computer literacy
- Customer service skills and background, excellent communication skills
- Solid organizational skills to handle a variety of documentation
- Knowledge and background in finance and/or insurance and numeracy ability
- Previous experience in an automotive Business Office preferred, as are sales skills and sales experience

**What’s in it for you?**
- Excellent management support and guidance
- Opportunities through our Internal career mobility program
- Access to health and dental insurance and vision plan, Employee and Family Assistance Program and RSP
- Access to our retirement savings plan
- Disability and life insurance for the unexpected
- Free and engaging employee events
- Did we mention we love giving back to our communities?

Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 43 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Oakville, Orangeville, Huntsville, St. Catharines and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.