Technical Service Representative

**Technical Service Representative**

Vancouver, BC - Canada

This role will be located in Greater Vancouver Area.

Together we can make a Difference

At Getinge we are dedicated and passionate about helping our customers save lives and ensure excellent care. We provide innovations for operating rooms, intensive-care units, sterilization departments and for life science companies and institutions. Our portfolio combines well-known product brands such as Maquet, Pulsion, Atrium, Lancer and Datascope - just to name a few.

A career at Getinge will provide career opportunities that both inspire and challenge. Here, you can make a difference every day.

The Technical Service Representative, Acute Care Therapies is responsible for field repairs, responding to emergency calls and scheduling preventive maintenance visits to meet service agreement obligations while focusing on quality service and customer satisfaction for the Acute Care Therapy division. In addition, the position will be expected to pursue the renewal of existing service contracts and identify & close new service contract opportunities in order to grow the service business in that region.
- Calibrate/service electrical or electronic medical equipment and instruments according to technical manuals and written instructions.
- Provide service depot, on-site and telephone technical service support for the installation, inspection, repair and preventative maintenance of products for customers.
- Maintain positive, professional communication with customers, team members and the Technical Support group.
- Document all activities in accordance with Service policies and procedures.
- Make decisions based on policies and procedures, and discuss and refer unresolved customer service issues to the Manager.
- Provide technical assistance to the Sales team.
- Maintain all service contracts in accordance with service policies and procedures and actively pursue the renewal of existing contracts. This includes, identifying potential service contract customers, providing contract quotations and ensuring the timely closing of all new contract proposals.
- Protect company assets and maintain loaner and test equipment, spare parts inventory, and other company equipment and supplies in good condition and working order.
- Adhere to all company policies, procedures and comply with all safety and regulatory requirements.
- Build quality into all aspects of work.

**The applicant we seek**:

- Biomedical Technology Diploma or Degree.
- 1 to 3 years of experience in as a field service representative or bio-med or in technical repair or related technical field.
- Very strong technical proficiency in using schematics, system diagrams and repair/replacement procedures to troubleshoot, repair, and calibrate of all products assigned.
- Strong customer service skills.
- Strong organizational skills.
- Very detail oriented.
- Self-motivated, self-starter.
- Excellent interpersonal, communication, and presentation skills.
- Valid passport required.
- Valid driver’s license required.

At Getinge, we offer a comprehensive benefits package, which includes:

- Health, Dental, Vision and Travel insurance benefits
- Registered Pension Plan with company match
- Paid Time Off
- Wellness initiatives & Health Assistance Resources
- Life Insurance
- Short
- and Long-Term Disability Benefits
- Hybrid Work Arrangements (where applicable)
- Parental and Caregiver Leave
- Tuition Reimbursement

Getinge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.

INDLP

**Benefits**:

- Dental care
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- Day shift
- Monday to Friday

Work Location: One location