Shelter Support Worker

3 days ago

High River, Canada Rowan House Emergency Shelter Full time

**About Rowan House Society**:
Rowan House Society provides crisis intervention and preventative education to support individuals affected by domestic violence and abuse. We serve a large geographic area in Southern Alberta, including Foothills County, Vulcan County, and MD of Willow Creek.

Join our team providing critical support to individuals experiencing domestic violence and abuse.

**Responsibilities**:

- Provide clients with case management, emotional support, advocacy, safety planning, goal setting, education, and community resource referrals
- Answer the 24/7 support line, offering crisis intervention, safety planning and referrals.
- Facilitate support groups and provide education on domestic violence.
- Complete required documentation such as case notes, critical incident reports, and client feedback surveys
- Collaborate with all Rowan House Society programs to provide aligned and integrated case management strategies to ensure that client needs are met.
- Collaborate with team members to ensure a safe and supportive environment.
- Collaborate with the housekeeping team, ensure common areas are clean and tidy and that client bedrooms are prepared for future clients
- Participate in on-call rotation.
- Opportunity for cross-training within our Children's program to expand shift availability.

**Qualifications**:

- Bachelor's degree in Social Work/Social Science or equivalent experience.
- Minimum 2 years experience in domestic violence, children's services, homelessness, addictions, or mental health.
- Knowledge of trauma-informed practices and domestic violence issues.
- Strong time management, communication, and crisis intervention skills.
- Understanding of cultural sensitivity, and knowledge of Indigenous cultural needs.
- Ability to maintain confidentiality and professional boundaries.
- Ability to participate in on-call rotation and flexibility to work casual shifts.

**Certificates**:

- A Criminal Record and Vulnerable Sector and Child Intervention Check are conditions of employment
- Must have current CPR and First Aid Certificate
- Must have current Suicide Intervention Training
- Must have Non-Violent Crisis Intervention
- Must be registered with an associated professional body if required
- Naloxone Poisoning Prevention Certificate
- Valid driver’s license with a clear driver’s abstract and reliable transportation

**Working Conditions**:

- Flexibility is required within this role, evening, awake-overnights and weekends may be required
- This position is a not a remote position, it requires you to be in the Emergency Shelter

**Physical Requirements**
- _**Strength Parameters**_

You may be required at times to lift boxes or event kits to and from events, as well as put up the event tents. As well as move larger, heavy items in shelter. You may also be required to lift or carry children weighing up to 60 pounds.
- _**Motion Parameters**_

You may be required to sit at your desk for extended periods of time.
- _**Vision and Hearing Requirements**_

You may be required to sit at your computer for extended periods of time.

**Job Type**: Casual

Pay: $19.54-$29.81 per hour

Work Location: In person

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