Server/counter/runner

**maman is a cafe-bakery-kitchen-event-catering company founded in 2014 by owners Elisa Marshall and Benjamin Sormonte in soho nyc, focusing on homemade baked goods and comforting foods that bring them back to their own mothers’ cooking and warmth of home. maman offers delicious food and beverage as well as aesthetically pleasing spaces covered in rustic charm, blue and white ceramics, custom designed cups, and plenty of bunnies and greenery. maman is many things in one but it all stems back to family and the strong family we create within our team. we aim to serve your daily coffee and lunch, cater your next major event, or host the most special occasions in your life.**

We’re looking for a Counter/Server/Runners to join our team.

When you join our team, you’ll be responsible for providing a naturally friendly, helpful, and responsive level of service to all our guests. You’ll be able to speak authentically about who we are, and every item on our food and beverage menu. You love cookies, you are always ready to lend a helping hand to a colleague & you don’t take yourself too seriously.

What you’ll do:

- Take ownership of the cafe spaces’ aesthetics
- Successfully communicate specials of the season & encourage guests to try our best selling items
- Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service - do you know their order? Ask the barista team to dial up the coffee without even asking
- Make decisions based on ensuring happiness for the guests, the team and the company while maximizing profitability
- Always keep the counter space, cafe, toilets etc. sparkling, no one likes working in a messy place
- Investigate and resolve any guest concerns
- Assist with re-stocking at the end of your shift - team work makes the dream work, set your self & your colleagues up for success
- At maman everyone does a bit of everything which is why the title is listed as counter/server/runner. We all like to switch it up and help out with any position on the floor. We truly believe team work makes the dream work and don’t have cookie cutter job descriptions

What we're looking for:

- You are an experienced front of house professional with a sweet tooth for cookies
- Hospitality is your passion; you make a point of keeping up with the latest industry trends
- Quality, esthetics & top notch customer experience is a non-negotiable for you
- You make people feel good—your team and guests alike
- You work positively and collaboratively to achieve the highest standards of delivery
- You learn quickly and are able to adapt to maman’s unique culture
- Smart, no ego, upbeat, friendly, & efficiency oriented
- Flexible schedule that will include weekends, holidays, and special events
- If we get stuck in an elevator together, you’ll crack a joke and we’ll laugh along the way

What's in it for you:

- Join a fast-growing company committed not just to serving the best cookies & coffees but to building a national brand
- Competitive salary, healthcare, & sweet perks for always going the extra mile and living our values
- Training to get you settled into your role, learning opportunities to broaden your skill set & help you thrive at work
- Great opportunity to progress with maman, internal mobility and growth will be encouraged when possible

Keep in mind that maman is growing and developing everyday. We all do a little bit of everything & like to roll our sleeves up and get our hands dirty to help a colleague out.

We are looking for awesome, hard-working people that are all about creating the most memorable experience for every single maman customer.

Thank you for your interest in maman and look forward to chatting with all of you cookie monsters

**Job Types**: Full-time, Part-time

Pay: $15.50-$17.50 per hour

**Benefits**:

- Flexible schedule

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- Weekend availability

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Restaurant experience: 1 year (preferred)