Account Manager

**Account Manager**

**Open Application: No Planned Start Date**

**Who is POD Marketing?**

POD Marketing is a full-service digital marketing agency that offers clients a wide range of marketing solutions. Unlike other agencies, we specialize in specific industries, which makes us true experts in both digital marketing _and_ the industries we serve.

While we are committed to our clients, our number 1 priority has and always will be our employees. We believe this employee-obsessed approach is the biggest contributor to our company’s growth and success. In only 9 years, we’re now working with over 1,000 clients all across North America, which would not have been possible without employing a talented team of over 100 employees.

Office culture is not about having a beer fridge or a ping-pong table (but yes, we have those too), it’s about how being at work makes you feel. We asked our staff and here are some of the things they said they loved most about working at POD Marketing: They feel accepted for who they are, supported, challenged, enjoy the flexibility of being able to work from home, the open lines of communication with every member on the team including upper management, having physiological safety, and are energized by the opportunities to grow, develop and progress their careers.

In recognition of our outstanding employee-focused approach, we are proud to have won multiple employment awards, including being named one of Canada's most admired corporate cultures.

**Job Summary**

**Responsibilities**
- Manage a diverse portfolio of accounts, developing trustworthy and long-lasting relationships with clients.
- Act as the primary point of contact for clients, providing timely and tailored solutions to individual needs.
- Build and execute customized quarterly marketing strategies for clients, aimed at achieving their specific goals.
- Drive portfolio growth by identifying upsell opportunities.
- Resolve conflicts and challenges faced by clients in a prompt and effective manner.
- Oversee financial aspects of client accounts, including invoicing and budget management.
- Support the optimization of sales systems and processes, including management and refinement of CRM tools.
- Track and report on sales account targets, aligning them with company objectives and making adjustments as needed.
- Monitor relevant sales and account metrics, suggesting actions for improvement and identifying opportunities for growth.
- Collaborate with internal stakeholders and external partners to deliver comprehensive services and drive future growth.
- Travel to client meetings, trade shows, and conferences, sometimes including speaking engagements, if applicable.

**Required Experience & Skills**
- Legally able to work in Canada and located in Calgary, AB
- Bachelor’s degree in Business Administration, Marketing, or related field
- Minimum of 2 years' experience in an Account Management or similar client-facing role
- Minimum of 2 years' experience in a digital marketing focused role
- Proven track record in achieving growth and retention goals
- Experience with sales processes and CRMs like Salesforce, Accelo, or Basecamp is an asset
- Exceptional communication and interpersonal skills
- Strong analytical skills with the ability to make data-driven decisions
- Prior experience in a marketing agency environment is an asset
- Expertise in contract negotiation and renewals
- Advanced understanding of sales enablement tools and reporting is an asset

**What's in it for You?**

At POD Marketing, we're not just another company - we're a community of passionate, driven individuals who work hard, play hard, and support each other every step of the way. We believe that happy and motivated employees are the key to our success, which is why we go above and beyond to create an amazing work environment where you can thrive and excel. Here's what you can expect when you join our team:
**Work-Life Balance that Rocks**:

- 3 weeks of paid time off, plus 5 flex days, so you can recharge and take that well-deserved break.
- Passion Day - a last-minute hooky day to pursue your passions and do whatever makes you happy.
- MeMonday - a company-wide shut down day to prioritize mental health and well-being.
- Summer hours - our office closes at 1pm every Friday in June, July, and August

**Mentorship that Fuels Your Growth**:

- Formal mentorship program that pairs you with managers from team leads to executives, providing invaluable guidance and support.
- Opportunities for growth and advancement, as we prioritize promoting from within.
- Extensive learning & development program, including DiSC training, leadership development with our two-tier program called LEAD, public speaker training, and comprehensive management training.

**Wellness that Matters**:

- Weekly in-person 1:1s with your manager for open communication and support.
- Formal quarterly check-ins with your manager to review performance.
- Work from anywhere policy, pr