Digital Solution Specialist- Workforce Ai

**Digital Solution Specialist
- Workforce AI**:
Toronto, Ontario, Canada

Date posted

**Aug 20, 2025**
- Job number

**1860100**
- Work site

**Up to 50% work from home**
- Travel

**0-25**%**
- Role type

**Individual Contributor**
- Profession

**Digital Sales and Solutions**
- Discipline

**Digital Solution Area Specialists**
- Employment type

**Full-Time**

**Overview**:
At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.

SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.

If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.

Microsoft is hiring **Digital Solution Specialist** in Microsoft Cloud solution area **Workforce AI**. You will own the end-to-end sales performance for your respective solution area across the region’s corporate segment. In this role, you will lead the sales strategy and execution for your focus area, coach and orchestrate first-line managers and specialists, and serve as the voice of the field to worldwide teams. This opportunity allows you to accelerate your career growth by driving a critical piece of the Microsoft Cloud business, developing deep business and technical acumen in your solution domain, honing your coaching and leadership skills, and becoming adept at large-scale deal strategy and partner engagement - all while shaping the future of how we empower customers in FY26 and beyond. up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Qualifications**:
**Required/minimum qualifications**
- Bachelor's Degree in Information Technology, Business Administration, or related field AND 5+ years of technology-related sales or account management experience OR 6+ years of technology-related sales or account management experience.
- Experience in selling and scaling with and through partners

**Additional or preferred qualifications**
- Master's Degree in Business Administration (e.g., MBA), Information Technology, or related field AND 5+ years of technology-related sales or account management experience OR Bachelor's Degree in Information Technology, or related field AND 6+ years of technology-related sales or account management experience OR 8+ years of technology-related sales or account management experience.
- 3+ years of solution sales or consulting services sales experience
- Digital Solution Area Specialists IC4 - The typical base pay range for this role across Canada is CAD $106,100 - CAD $169,300 per year.

Find additional pay information here:
**Responsibilities**:

- Sales Excellence
- Collaborates with partners and resources and leverages customer insights or industry knowledge; contributes to exploring business and emerging opportunities to optimize the portfolio and support customer innovation.
- Engages with internal and external stakeholders on business planning, rhythm-of-business (ROB) meetings to review and plan for accounts in the assigned territory.
- Manages the end-to-end business of the assigned territory; conducts forecasting for accounts and develops a portfolio and territory plan to drive intentional selling aligned with strategic priorities.
- Reviews feedback report and coaches others on ensuring customer/partner satisfaction and decreasing dissatisfaction by establishing recovery action plans to improve clients' overall experience; manages and/or orchestrates sales and delivery success through the account team and pursuit team.
- Sales Execution
- Collaborates with team members to discover new opportunities; drives incremental revenue growth through personal campaigns (e.g., portfolio analysis) or internal sources (e.g., marketing, account teams); collaborates with account teams, partners, or services to track, qualify, and expand new opportunities; collaborates with other teams (e.g., account teams) and services to build pipeline; interfaces with customers and builds relationships v