Client Experience

3 days ago

Whitby, Canada Best Buy Insurance Brokers Full time

**Company Overview**

Best Buy Insurance Brokers proudly represents a diverse array of insurance companies, delivering competitively priced insurance solutions tailored for individuals, families, and businesses. Our commitment to exceptional value and service has made us a trusted choice since 1946.

Are you a friendly, detail-oriented, and tech-savvy professional looking to join a fast-paced, supportive team? We’re a busy, client-focused insurance brokerage seeking a **Client Experience & Office Support Coordinator**—someone who will be the first impression for our office and play a key role in keeping our operations running smoothly.

**About the Role**:
As our Client Experience & Office Support Coordinator, you’ll be the welcoming face and voice of our office—greeting clients, answering calls, and supporting our team with a variety of administrative and client service tasks. This is an **in-person role** based at our brand-new office in downtown **Whitby**, with initial training taking place at our **Ajax** location (depending on start date).

We’re looking for someone who:

- Is a **self-starter** who takes initiative and can work independently
- Has **strong attention to detail** and great organizational skills
- Is **comfortable using computers and learning new systems**:

- Works well with others and enjoys being part of a collaborative team
- Is **friendly, professional, and customer-centric** in every interaction

**Key Responsibilities**:

- Answering incoming phone calls and greeting clients
- Reviewing, distributing, and sending mail, faxes, and couriers
- Ordering and managing office supplies
- Preparing outgoing mail and packages for pickup
- Reviewing and processing client renewals and supporting documentation
- Assisting with administrative tasks as needed to support the team

**Qualifications**:

- Previous experience in an administrative, customer service, or front-desk role preferred
- Strong computer skills, including comfort with Microsoft Office and online platforms
- Excellent written and verbal communication skills
- Strong organizational and time management skills
- Prior experience in insurance or a professional services environment is an asset (but not required)

**Why Join Us?**

We’re more than just an insurance brokerage—we’re a team that values professionalism, positivity, and treating each other like family. If you’re looking for a long-term role where you can make a difference and grow with a supportive company, we’d love to hear from you.

**How to Apply**:
Please submit your resume and a brief cover letter outlining why you’d be a great fit for this role.

**Job Types**: Full-time, Permanent

Pay: $18.00-$20.00 per hour

Expected hours: 35 per week

**Benefits**:

- Paid time off
- Work from home

Schedule:

- Monday to Friday

**Language**:

- Mandarin (preferred)

Work Location: In person

Expected start date: 2025-08-25

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