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**Join Our Team at Toronto Hyundai - Where Excellence Drives Opportunity** Welcome to **Toronto Hyundai**, the premier flagship Hyundai dealership in the Greater Toronto Area — and an exceptional place to grow your career. Strategically located near Yorkdale Mall at Dufferin Street and Highway 401, our brand-new, state-of-the-art facility is more than just a dealership — it's a dynamic workplace where innovation, professionalism, and passion for the automotive industry come together. **Job Summary** The Service Advisor is the dealership's first-line customer relations and service representative and therefore must have strong customer service skills and good technical knowledge. Overall, the tasks include create RO's appointments, work orders, provide maintenance/repair advise, follow up and assist overall in the smooth daily running of the service department. **Responsibilities** - Greeting each customer in a prompt, courteous manner, let customers who are waiting in line know that they will be helped soon - Communicate with service customers to determine the nature of the mechanical problems - Must be an excellent listener - Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed. - Obtain customer and vehicle data. - Maintain a dealership-prescribed standard for "hours per customer repair order written" - Go to the car with the customer and listen or see the problem firsthand. - Inspect all vehicles for bodywork, notify the customer if work is needed and provide an estimate for body shop work. Perform thorough walk around on every customer vehicle including tow-ins. - Schedule appointments using dealership booking system - Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus - Keep a daily log of repair orders written, status as well as carryovers - Handle minor customer complaints and misunderstandings - Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order - Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised - Handle telephone inquiries regarding work in process and appointments and return phone messages promptly - Ensure that KPI’s are achieved with each customer and communicated to customer upon closing - Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage - Interpret warranty information and policies to customers - Stay up to date on technical and performance information on all vehicles serviced by the dealership - Refer leads and prospects for vehicle sales to the new and pre-owned sales departments - Advise customers of parts ordered and make an appointment to have them installed before customer leaves - Assist the service manager as necessary - Adheres to all company policies, procedures and safety standards **Requirements**: - Excellent listening and communication skills - At least 1 year Service Advisor experience - Superior customer service skills - Computer proficient - Strong work ethic and team player - Flexible working retail business hours including weekends. - Professional, dependable, reliable and committed to providing excellent customer service - A valid G Class driver’s license with a clean driving abstract. **Benefits**: - Company events - Dental care - Extended health care - Paid time off **Experience**: - Service Advisor : 1 year (required) Licence/Certification: - Class G Licence (required) Work Location: In person
