Automotive Service Advisor

If your day at work looks like competing with others to make commissions while lacking a teamwork environment & leadership to help you grow, it's time you find a new home.

Many times I see people give up on their goals just because the environment they’re in does not support them to win, it simply lacks leadership and a growth mindset. This ends up leaving you with frustrated customers to deal with due to miscommunication and lack of leadership which lets be real, does not give you something to look forward to every day. It's time to make a change.

I am not looking for just an employee to fill a position. I am looking for someone who craves an environment of growth to help us take R&S Auto to the next level while continuing to give the top level customer service we are known for (just check out our google reviews. You will see what I am talking about.)

R&S Auto has been operating for over 30 years on the values of honesty, integrity and transparency to build lifelong & generational relationships with our clients. We will continue to grow ourselves and create a name that goes beyond the ordinary automotive repair shop. Every single one of our employees is proud to represent the R&S Auto name.

If you have experience working in a customer service role and genuinely enjoy helping people and putting a smile on their face you will fit right in. The day to day tasks in this role consist of checking in clients at the counter, answering phones, quoting out repair estimates, ordering parts, and making informed recommendations to our clients. Going above and beyond for our clients is standard practice.

We value teamwork above all else. It's only through open communication and collaboration with each other that we are able to continue to deliver the amazing customer experience we are known for. We understand that we often spend more time with the people at work over any other relationship. Therefore it is extremely important that everyone be a team player and motivate their peers to encourage productivity and positivity. In this role you will be challenged and pushed, nurtured and coached, and will be given the tools to rise to the highest level in our industry and beyond. At R&S Auto Success looks like this: Making technical problems look simple to our customers while making a great living working in the very best shop in town.

If you're the right fit for this role, I am dedicated to ensuring your long-term success, aiming to create an environment that surpasses any workplace experience you've had before. This commitment entails comprehensive training, ongoing mentorship, and an excellent wage complemented by a strong bonus structure. I pledge to maintain our standard of cleanliness, ensuring our shop remains one of the most pristine you've encountered. I will uphold our reputation for delivering top-notch customer service, striving to exceed expectations at every opportunity. Investing in high-quality tools and equipment will remain a priority to enhance workflow and efficiency. I'll nurture a highly productive and positive work atmosphere grounded in mutual respect and teamwork. I'll invest in your development, equipping you with the skills to flourish as a trusted advisor in our rapidly expanding shop. I'll challenge you to unleash your full potential.

On the other side of this commitment, I do have expectations. I anticipate your positivity and drive to fuel your performance. Punctuality is important; I rely on your timely presence. Delivering the best possible client experience is non-negotiable. I encourage you to demonstrate initiative in all aspects of your work.

If this does not sound like you then need not apply, respectfully.

However

We are excited to grow our business with you.

You have the following qualifications:

- 2-5 years working in an automotive service advisor role
- Experience with german cars
- Class G driver's license / clean abstract
- Experience with protractor (point of sale), Auto serve 1 (digital inspections) and Kimoby (Texting platform) is helpful

Pay: $26.00-$29.00 per hour

Expected hours: 44 per week

**Benefits**:

- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

**Experience**:

- service advisor: 2 years (required)
- Customer service: 4 years (required)

Work Location: In person