Customer Experience Manager
1 week ago
**Customer Experience Manager** Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. CXMs will communicate priorities and ensure daily task are completed and that the store is running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection and hiring process as needed. **Responsibilities and Tasks**: Service: Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Resolve customer escalations within the store and through Customer Care Ensure Department Supervisors and Associates are prepared for high-volume periods Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service. Take corrective action as necessary. People: Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations. Use recognition tools (BRAVO / Homer) to highlight associates demonstrating value - based behaviors and productivity. Give input to ASMs on associate performance and participate in talent planning for all hourly associates. Assist SM and ASMs with associate interview and hiring process Approve and address missed punches, variances, schedule changes, and receive "call outs," and communicates with ASMs and SM regarding follow-up actions. Ensure adherence to work rule policies regarding safety referenced in the Standards of Performance. Holds associates accountable for following all SOPs. Manager on Duty: Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and task to all associates. Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities Validate daily store priorities with ASMs and SMs Ensure associates complete all store checklist in accordance with timing expectations. Provide input to associates and verify issue correction, preventative action in put in place Ensure associates follow all safety and Hazmat procedures and Safety Matters guidelines at all times. Make sure all equipment and machines are functioning properly Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required **Minimum Requirements**: Must be 18 years or older Must be legally permitted to work in the Canada Ability to work a flexible schedule 3 Years of Relevant Work Experience **Preferred Qualifications**: Whole store management Big box retail experience Home improvement industry experience Starting at $46,400 annually
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Customer Experience Manager
2 weeks ago
Nanaimo, Canada Michaels Stores Full timeStore - VANCOUVER ISLAND-NANAIMO, BC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. - Assist Store Manager in leading and managing adherence to...
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Customer Experience Associate
2 weeks ago
Nanaimo, Canada TD Securities Full timeCustomer Experience Associate role at TD Securities Work Location: Nanaimo, British Columbia, Canada Hours: 22.5 Line Of Business: Personal & Commercial Banking Pay: $22.00 - $27.21 CAD Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range...
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Customer Experience Specialist
7 hours ago
Nanaimo, Canada Elite Image Design & Print Full time**Sales Generation**: - Identify and pursue new business opportunities through prospecting, networking, and cold calling. - Develop and maintain a pipeline of leads and actively follow up on sales inquiries. - Collaborate with the sales team to develop targeted sales strategies and achieve revenue targets. **Client Relationship Management**: - Serve as...
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Customer Experience Associate
2 weeks ago
Nanaimo, Canada TD Securities Full timeWork Location Nanaimo, British Columbia, Canada Hours 22.5 Line Of Business Personal & Commercial Banking Pay Details $22.00 - $27.21 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies...
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Customer Experience Associate
2 weeks ago
Nanaimo, Canada TD Securities Full timeCustomer Experience Associate Work Location: Nanaimo, British Columbia, Canada Hours: 15 hours per week Line Of Business: Personal & Commercial Banking Pay Details: $22.00 - $27.21 CAD per hour Job Description At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad...
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Customer Experience Associate
2 days ago
Nanaimo, British Columbia, Canada TD Full time $22 - $27Work Location:Nanaimo, British Columbia, CanadaHours:22.5Line of Business:Personal & Commercial BankingPay Details:$ $27.21 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices...
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Customer Experience Associate
2 days ago
Nanaimo, British Columbia, Canada TD Full time $22 - $27Work Location:Nanaimo, British Columbia, CanadaHours:15Line of Business:Personal & Commercial BankingPay Details:$22 - $27.21 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and...
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Nanaimo, Canada Michaels of Canada, ULC. Full timeStore - VANCOUVER ISLAND-NANAIMO, BC We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Deliver a customer centric shopping...
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Customer Experience Representative
2 weeks ago
Nanaimo, Canada Indigo Full timeCompany Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution...
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Customer Experience Representative
2 days ago
Nanaimo, Canada Indigo Books & Music Full time**Company Description** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution...
