Customer Experience Manager
3 days ago
**Customer Experience Manager** Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. CXMs will communicate priorities and ensure daily task are completed and that the store is running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection and hiring process as needed. **Responsibilities and Tasks**: Service: Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Resolve customer escalations within the store and through Customer Care Ensure Department Supervisors and Associates are prepared for high-volume periods Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service. Take corrective action as necessary. People: Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations. Use recognition tools (BRAVO / Homer) to highlight associates demonstrating value - based behaviors and productivity. Give input to ASMs on associate performance and participate in talent planning for all hourly associates. Assist SM and ASMs with associate interview and hiring process Approve and address missed punches, variances, schedule changes, and receive "call outs," and communicates with ASMs and SM regarding follow-up actions. Ensure adherence to work rule policies regarding safety referenced in the Standards of Performance. Holds associates accountable for following all SOPs. Manager on Duty: Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and task to all associates. Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities Validate daily store priorities with ASMs and SMs Ensure associates complete all store checklist in accordance with timing expectations. Provide input to associates and verify issue correction, preventative action in put in place Ensure associates follow all safety and Hazmat procedures and Safety Matters guidelines at all times. Make sure all equipment and machines are functioning properly Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required **Minimum Requirements**: Must be 18 years or older Must be legally permitted to work in the Canada Ability to work a flexible schedule 3 Years of Relevant Work Experience **Preferred Qualifications**: Whole store management Big box retail experience Home improvement industry experience Starting at $46,400 annually.
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Store Manager
4 days ago
Victoria, Canada Experience Victoria Full time**Job Overview** **Duties** - Lead and motivate the store team to achieve sales goals and provide outstanding customer service. - Oversee daily operations including inventory management, merchandising, and maintaining store appearance. - Implement effective sales strategies to enhance retail performance. - Manage staff recruitment, training, and development...
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Store Manager
3 days ago
Victoria, Canada Experience Victoria Full time**Job Overview** Experience Victoria is a locally owned tour, transportation, and retail company celebrating the best of Vancouver Island and BC. Our flagship Government St store features locally made products from over 100 artisans, while our Tours and Transportation division connects visitors with authentic Island experiences year-round. Experience...
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Operations Manager
7 hours ago
Victoria, Canada Experience Victoria Full timeExperience Victoria, the leader in tours and transportation on Vancouver Island, is seeking a motivated and detail-oriented Operations Manager to oversee and optimize the day-to-day cruise operations and logistics of our tour and transportation experiences in a dynamic hospitality environment.This role is ideal for a highly organized, proactive, and...
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Tour & Cruise Operations Manager
7 hours ago
Victoria, Canada Experience Victoria Full timeA leading tourism and transportation company in Victoria, Canada, is seeking an Operations Manager to oversee daily cruise operations and logistics in a vibrant hospitality environment. The ideal candidate will have at least 2 years of experience in operations or logistics, possess strong organizational skills, and excel in maintaining positive stakeholder...
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Customer Experience Lead
1 week ago
Victoria, Canada Laura Canada Full timeCompany Description Laura Canada is an iconic and innovative family-owned retailer housing two leading women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and distribute quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 locations and two...
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Customer Experience Representative
3 days ago
Victoria, Canada Indigo Books & Music Full timeCompany Description **You must be available for 5 AM & working during the week.** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer...
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Customer Experience Associate
2 days ago
Victoria, Canada TD Securities Full timeJob Title Customer Experience Associate – TD Securities Location Victoria, British Columbia, Canada Hours 18.75 Line Of Business Personal & Commercial Banking Pay Details $22.50 – $28.33 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the...
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Full Time Customer Experience Manager
2 weeks ago
Victoria, Canada Michaels of Canada, ULC. Full timeStore - VANCOUVER ISLAND-LANGFORD, BC We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Deliver a customer centric...
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Customer Experience Representative
4 days ago
Victoria, Canada Indigo Books & Music Full time**Company Description** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...
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Seasonal Customer Experience Representative
2 weeks ago
Victoria, Canada Indigo Full timeCompany Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...
