Assistant Manager Vr Arcade

3 days ago

Victoria, Canada Infusion VR Arcade Full time

**Job description**

**Key Responsibilities**:

- **Operational Management**: Supervise daily arcade operations, ensuring all VR equipment and software are functioning optimally.
- **Team Leadership**: Work with and inspire a team of front-line staff, providing training, support, and performance feedback.
- **Customer Experience**: Maintain high levels of customer satisfaction by addressing inquiries, resolving issues, and creating a welcoming environment.
- **Inventory and Supplies**: Oversee the inventory of VR equipment and arcade supplies, coordinating with suppliers as needed.
- **Marketing and Promotion**: Work with the team to implement effective promotional strategies both digitally and physically to boost customer engagement.
- **Reporting and Analysis**: Track key performance metrics, prepare reports, and suggest improvements based on customer feedback and operational data.

**Qualifications**:

- 3-5 years of experience in a customer service role within retail, entertainment, or a technology-focused environment.
- Strong technical knowledge of VR systems, software, and hardware is highly desirable. However, if you lack direct experience with VR, a willingness to quickly learn and adapt during training is acceptable.
- Excellent leadership and interpersonal skills, with the ability to motivate and collaborate a diverse team.
- Outstanding customer service skills with a focus on creating memorable experiences.
- Strong problem-solving abilities and a proactive approach to operational challenges.
- Familiarity with digital marketing strategies and social media platforms is a plus.
- Flexibility to work evenings, weekends, and holidays as required.
- Excellent multitasking skills and ability to thrive in a fast-paced environment.
- Positive, energetic attitude with a “can-do” approach.

**Why Join Us**:

- **Innovative Environment**: Be part of a cutting-edge entertainment venue featuring the latest VR technology.
- **Career Growth**: Opportunities for professional development and career advancement.
- **Team Culture**: Collaborate with a passionate team dedicated to delivering exceptional experiences.
- **Competitive Compensation**: Opportunities for salary increases within every 4-6 months.

**Infusion VR Arcade** is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Types**: Part-time, Permanent

Pay: $20.00-$22.00 per hour

Expected hours: 15 - 35 per week

**Job Types**: Full-time, Part-time

Pay: $20.00-$22.00 per hour

Expected hours: 15 - 35 per week

Additional pay:

- Commission pay

**Benefits**:

- Flexible schedule
- Store discount

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

Work Location: In person

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