Help Desk Analyst

2 weeks ago

Edmonton, Canada Vantix Systems Inc Full time

**Description**

Resource will work remotely during regular business hours, though must be available for onsite meetings when required. Work must be done from within Canada, due to network and data security issues.

**Skills**
- Help Desk Software, MS Office Suite, ID verification

**Type**
- Contract

**Experience Required/Mandatory Skills**
- Experience supporting and collaborating directly with stakeholders, external and internal business areas. Ability to co-ordinate and communicate necessary information well to all clients. (4+ years)
- Experience working with Microsoft Office Suite of tools. (4+ years)
- Experience in utilization of any of the following Help Desk software or equivalency: BMC Remedy, Cherwell, MS Team Foundation Server, Rational ClearQuest, HEAT (4+ years)

**Nice To Have Skills**
- Experience supporting web-based systems with knowledge of various internet browsers using multiple devices, including but not limited to: Internet Explorer, Google Chrome, Edge, Firefox, and Safari. (1+ year)
- Experience in planning/performing/monitoring User Acceptance testing. (1+ year)
- Experience providing end user operational system support, including data collection, data editing, data validation and data conversion within an enterprise system that contains user information. (1+ year)
- Experience developing, reviewing and delivering user manuals and training materials. (1+ year)
- Experience documenting user requirements, business processes, and workflows. (1+ year)
- Experience working with MS SharePoint sites. (1+ year)

**Location**
- Edmonton/Remote

**Work Environment**
- 2 years with 1 possible 6-month extension

**Hourly Rate**
- Negotiable

  • Help Desk Analyst

    2 days ago

    Edmonton, Alberta, Canada Cenergy International Services Full time

    Help Desk AnalystRemoteEdmonton,ABApplication Help Desk Analyst role will provide front line support primarily to members of the public and post-secondary institutions who require assistance with ApplyAlberta. ApplyAlberta, Alberta Post-Secondary Application System (APAS) is an online application and transcript transfer system that anyone can use to apply to...

  • Help Desk Analyst

    5 days ago

    Edmonton, Alberta, Canada 2iSolutions Inc. Full time

    If interested, please share your updated resume at **Title: Help Desk Analyst - SeniorDuration: 13-monthMaximum Extension Term (Months): 6Work Location: ST, Edmonton, Alberta, CAN, T6H 5T6Assignment Type: OnsiteMust Have**University degree in Information Technology (IT), Business Management or related discipline & 1 year Application Help Desk (HD)...

  • Help Desk Analyst

    6 days ago

    Edmonton, Canada Spirit Omega Inc. Full time

    Senior Help Desk AnalystProgram Area: Technology and Innovation – Alberta Post-Secondary Application System SupportProject OverviewThe Senior Help Desk Analyst provides advanced front-line technical support for the Alberta Post-Secondary Application System (ApplyAlberta), serving post-secondary institutions, students, and members of the public....

  • Senior Help Desk Analyst

    7 days ago

    Edmonton, Alberta, Canada Sereneaid Full time

    Job OverviewThe Help Desk Analyst provides front-line application and technical support to end users and external stakeholders by responding to inquiries, troubleshooting issues, and resolving incidents using Help Desk ticketing systems. This role collaborates closely with technical and business teams to investigate application issues, monitor resolutions,...

  • Help Desk Analyst

    6 days ago

    Edmonton, Alberta, Canada Russell Tobin Full time

    Job Title: Help Desk Analyst - SeniorLocation: Remote (must be located and work within Alberta)Duration: 12 Months (Possible Extension)Client: Public SectorPay Rate: C$40-C$50/hrRole OverviewThe Senior Help Desk Analyst will providefront-line application supportfor a large-scale, public-facing, web-based application used by external stakeholders and...

  • Help Desk Analyst

    1 week ago

    Edmonton, Canada Lancesoft Full time

    Job Title: Help Desk Analyst Senior Contract Duration: 275 Business days (with up to 6 months extension) Work Location: Remote (within Alberta) Working Hours: 08: 15 16: 30 (Alberta Time), Monday Friday Role Overview The Senior Help Desk Analyst provides advanced application and service desk support to both internal users and external stakeholders. This role...

  • Senior Help Desk Analyst

    6 days ago

    Edmonton, Canada VGen Technologies LLC Full time

    Title: Help Desk Analyst - SeniorLocation: Edmonton, Alberta (This resource will primarily work remotely; however, the resource may be required to attend meetings or work sessions in office on reasonable notice from the Province.)Duration: 13+ MonthsScope:The Senior Application Support Analyst works directly with end users (both internal to the GoA as well...

  • Senior Help Desk Analyst

    5 days ago

    edmonton, Canada VGen Technologies LLC Full time

    Title: Help Desk Analyst - SeniorLocation: Edmonton, Alberta (This resource will primarily work remotely; however, the resource may be required to attend meetings or work sessions in office on reasonable notice from the Province.)Duration: 13+ MonthsScope:The Senior Application Support Analyst works directly with end users (both internal to the GoA as well...

  • Senior Help Desk Analyst

    6 days ago

    Edmonton, Canada VGen Technologies LLC Full time

    Title: Help Desk Analyst - SeniorLocation: Edmonton, Alberta (This resource will primarily work remotely; however, the resource may be required to attend meetings or work sessions in office on reasonable notice from the Province.)Duration: 13+ MonthsScope:The Senior Application Support Analyst works directly with end users (both internal to the GoA as well...

  • Help Desk Analyst – Senior

    1 week ago

    Edmonton, Canada Upstaff Full time

    Job DescriptionJob Summary :We are seeking a Senior Help Desk Analyst to provide advanced application and technical support to internal users and external stakeholders. This role requires strong troubleshooting skills, excellent communication, and the ability to work independently while managing multiple priorities.Key Responsibilities :Provide Level 2/3...