IT Support Technician

1 day ago

SaintLaurent, Canada Tootsi Impex Inc Full time

**IT Support Technician**

Part of an expanding team, you will be required to maintain the computers, network servers and phone technology in our 3 facilities. You will: Work daily with the hardware, repairing or replacing defective equipment; Install new or upgraded software and conduct testing on new or current software; Diagnose problems in computer hardware and troubleshoot problems for users; Verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers used; Collect outdated equipment for recycling or disposal; install new computers and attach peripheral equipment such as printers; Instruct and train new users on software or hardware, especially when new employees start or major upgrades are made.

**Main Tasks**
- Install, update, and repair software on organization systems
- Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance
- Respond to requests for new or configured hardware or software, and keep inventory up to date
- Troubleshoot hardware and software problems, logging problems and documenting as per required
- Participate in other tasks or projects, as needed

**KSAO (Knowledge, Skills, Attributes and Other) Profile**
- College or University diploma in IT (Network Administration)
- Microsoft, Cisco certifications would constitute an asset
- Experience of two years in a similar role working with VM Ware, backing up and restoring methods and software preferably Veeam
- Experience installing and troubleshooting Windows 10, Office 365, G-Suite Administration
- Knowledge of Microsoft Networking, Directory and Services (Windows Server 2016, 2012 and 2008)
- Knowledge of HTML, XML, CSS and Javascript
- Proficiency in both English and French (oral, written)
- Organizational and multitasking skills, flexible and adaptable, client and solutions-oriented, someone who can work well autonomously as well as part of a team

**Requirements**:

- Work schedule: Regular schedule Monday-Friday starting at 9am with additional availabilities evening and weekend, as needed (projects, updates);
- Physical mobility is required where the incumbent must be able to walk up/down the stairs, to lift, pull objects weighing up to 10 Kg, to work in a seated position for lengthy periods of time;
- Valid Class 5 permit and access to a car would constitute an asset in order to service other sites in Montreal

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$70,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

**Experience**:

- IT support: 2 years (preferred)

Work Location: In person

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