Customer Experience Lead
5 days ago
Requisition ID: 207102 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture. **Is this role right for you? In this role you will**: - Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates - Build strong customer relationships and deliver excellent customer service - Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc. - Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience - Act as a change management lead by assisting with the implementation of new policies and procedures **Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have**: - Excellent leadership skills, able to coach and develop your team - Strong customer service skills - Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset - Excellent communication skills - Availability to work a flexible schedule - Previous banking experience is a strong asset - Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options **What’s in it for you?** - The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. - A rewarding career path with diverse opportunities for professional development - An organization committed to making a difference in our communities - for you and our customers. - You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development. - A competitive compensation and benefits package. Location(s): Canada : British Columbia : Victoria Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
-
Customer Experience Lead
1 week ago
Victoria, Canada Laura Canada Full timeCompany Description Laura Canada is an iconic and innovative family-owned retailer housing two leading women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and distribute quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 locations and two...
-
Victoria Customer Experience and Education Lead
2 weeks ago
Victoria, Canada Ecologyst Full time**About Ecologyst** Ecologyst is more than a clothing company. We are on a mission to decarbonise our supply chain by evolving how we manufacture apparel in North America. With an aim of leaving it better for future generations, we’re creating systems to support people and brands alike in the transition to a lower carbon world. In this role you are...
-
Customer Experience Lead
7 days ago
Victoria, Canada Scotiabank Full timeRequisition ID: 174845 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. What you’ll be doing Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their...
-
Sales & Marketing Manager
3 days ago
Victoria, Canada Experience Victoria Full time**About us** We are professional, agile, and professional. Our work environment includes: - Modern office setting - Food provided - Safe work environment - Work-from-home days **Duties**: - Develop and implement strategic sales and marketing plans to achieve company goals - Manage social media/website accounts, and hotel conceirge program. - Identify...
-
Store Manager
1 day ago
Victoria, Canada Experience Victoria Full time**Job Overview** Experience Victoria is opening an exciting new storefront in the heart of downtown, and looking for an experienced Store Manager to set up and run this new division. The store sells Tours, Treats and Gifts, all locally sourced to focus on supporting local businesses and individuals. The Manager will be responsible for overseeing daily...
-
Victoria, Canada TJX Canada – Winners, Marshalls, HomeSense Full timeA leading retail company is seeking a Retail Store Coordinator in Victoria to enhance customer experiences and operational excellence. This role involves training and developing associates, managing store operations, and creating appealing merchandise displays. Ideal candidates have 1–2 years of retail experience, strong communication skills, and a...
-
Store Manager
5 days ago
Victoria, Canada Experience Victoria Full time**Job Overview** Experience Victoria is a locally owned tour, transportation, and retail company celebrating the best of Vancouver Island and BC. Our flagship Government St store features locally made products from over 100 artisans, while our Tours and Transportation division connects visitors with authentic Island experiences year-round. Experience...
-
Customer Experience Associate
6 days ago
Victoria, Canada TD Full timeWork LocationVictoria, British Columbia, CanadaHours18.75Line Of BusinessPersonal & Commercial BankingPay Details$22.50 - $28.33 CADDepartment OverviewAt TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing...
-
Victoria, Canada Reitmans Full timeA leading fashion retailer in Victoria seeks an experienced Store Manager to lead a dynamic team and drive store performance. This role includes inspiring team members, ensuring excellent customer experiences, and monitoring key performance metrics. Candidates should have 3+ years of management experience, be adaptable, and possess strong organizational...
-
Victoria, Canada Reitmans Full timeA leading fashion retailer in Victoria seeks an experienced Store Manager to lead a dynamic team and drive store performance. This role includes inspiring team members, ensuring excellent customer experiences, and monitoring key performance metrics. Candidates should have 3+ years of management experience, be adaptable, and possess strong organizational...
