Customer Experience Lead
1 week ago
Requisition ID: 174845 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. What you’ll be doing Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture. Is this role right for you? In this role you will: - Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates - Build strong customer relationships and deliver excellent customer service - Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc. - Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience - Act as a change management lead by assisting with the implementation of new policies and procedures Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have: - Excellent leadership skills, able to coach and develop your team - Strong customer service skills - Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset - Excellent communication skills - Availability to work a flexible schedule - Previous banking experience is a strong asset - Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options What’s in it for you? - The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. - A rewarding career path with diverse opportunities for professional development - An organization committed to making a difference in our communities - for you and our customers. - You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development. - A competitive compensation and benefits package. Location(s): Canada : British Columbia : Victoria Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
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Customer Experience Lead
2 weeks ago
Victoria, Canada Laura Canada Full timeCompany Description Laura Canada is an iconic and innovative family-owned retailer housing two leading women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and distribute quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 locations and two...
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Customer Experience Lead
5 days ago
Victoria, Canada Laura Canada Full timeCompany Description Laura Canada is an iconic and innovative family-owned retailer housing two leading women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and distribute quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 locations and two online...
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Store Manager
7 days ago
Victoria, Canada Experience Victoria Full time**Job Overview** Experience Victoria is a locally owned tour, transportation, and retail company celebrating the best of Vancouver Island and BC. Our flagship Government St store features locally made products from over 100 artisans, while our Tours and Transportation division connects visitors with authentic Island experiences year-round. Experience...
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Customer Experience Representative
7 days ago
Victoria, Canada Origen Air Systems Ltd. Full timeAt Origen Air, we believe that nature always wins. That's why we've harnessed the power of nature to restore biological balance to indoor spaces. We are an early-stage, clean-tech startup dedicated to scrubbing pollutants out of indoor air with genetically enhanced plants. We aim to maximise human health and productivity while significantly lowering our...
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Customer Experience Associate
2 weeks ago
Victoria, British Columbia, Canada TD Full time $23 - $28Work Location:Victoria, British Columbia, CanadaHours:18.75Line of Business:Personal & Commercial BankingPay Details:$ $28.33 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and...
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Customer Experience Associate
2 weeks ago
Victoria, British Columbia, Canada TD Full time $23 - $28Work Location:Victoria, British Columbia, CanadaHours:30Line of Business:Personal & Commercial BankingPay Details:$ $28.33 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices...
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Victoria, Canada Intello Technologies Inc. Full timeA leading telecommunications provider seeks a passionate Store Manager in Victoria, Canada. In this role, you will inspire and develop your team to deliver exceptional customer service while driving sales. You will foster community connections and maintain an entrepreneurial spirit in managing the store. Join us to innovate and make a meaningful impact in...
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Customer Operations Leader- Store Experience
2 weeks ago
Victoria, Canada Indigo Books & Music Full timeCompany Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...
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Customer Experience Representative
2 weeks ago
Victoria, Canada Indigo Full timeCompany Description You must be available for 5 AM & working during the week. Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a...
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Customer Experience Representative
7 days ago
Victoria, Canada Indigo Books & Music Full timeCompany Description **You must be available for 5 AM & working during the week.** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer...
