Customer Experience Lead
2 days ago
Requisition ID: 179791 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. What you’ll be doing Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture. Is this role right for you? In this role you will: - Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates - Build strong customer relationships and deliver excellent customer service - Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc. - Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience - Act as a change management lead by assisting with the implementation of new policies and procedures Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have: - Excellent leadership skills, able to coach and develop your team - Strong customer service skills - Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset - Excellent communication skills - Availability to work a flexible schedule - Previous banking experience is a strong asset - Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options What’s in it for you? - The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. - A rewarding career path with diverse opportunities for professional development - An organization committed to making a difference in our communities - for you and our customers. - You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development. - A competitive compensation and benefits package. Location(s): Canada : British Columbia : Victoria Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
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Customer Experience Lead
10 hours ago
Victoria, Canada Laura Canada Full timeCompany Description Laura Canada is an iconic and innovative family-owned retailer housing two leading women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and distribute quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 locations and two...
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Shift Lead
2 weeks ago
Victoria, Canada Starbucks Full timeA leading coffeehouse chain in Victoria seeks a Shift Supervisor to assist in store operations. This role involves leading a team, delivering exceptional customer service, and maintaining store standards. The ideal candidate has retail or restaurant customer service experience and strong communication skills. Join a company celebrated for its positive...
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Shift Team Lead
2 weeks ago
Victoria, Canada Starbucks Full timeA leading coffee retail chain in Victoria is seeking a Shift Supervisor who will assist the store manager in executing operations during scheduled shifts. This role involves leading a team, providing legendary customer service, and ensuring adherence to operational policies. The ideal candidate will have experience in customer service within a retail...
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Shift Team Lead
2 weeks ago
Victoria, Canada Starbucks Full timeA leading global coffeehouse chain is seeking a Shift Supervisor in Victoria, Canada. In this role, you will assist in executing store operations and ensuring exceptional customer service during your shifts. Responsibilities include managing team dynamics, directing tasks, and creating a welcoming atmosphere for customers. The ideal candidate will have...
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Shift Team Lead
2 weeks ago
Victoria, Canada Starbucks Full timeA popular coffee chain in Victoria, Canada is seeking a Shift Supervisor to assist in managing store operations. In this role, you'll lead the team, ensuring exceptional customer service and maintaining operational standards. Ideal candidates will have customer service experience and strong communication skills. Join a company that values diversity and...
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Shift Team Lead
2 weeks ago
Victoria, Canada Starbucks Full timeA global coffeehouse chain is looking for a Shift Supervisor in Victoria, Canada. In this role, you’ll assist the store manager and lead the team to provide legendary customer service. You will oversee operations during shifts, ensuring product quality and a welcoming environment. Ideal candidates will have previous customer service experience and strong...
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Shift Lead
2 weeks ago
Victoria, Canada Starbucks Full timeA leading coffee retailer in Victoria is seeking a Shift Supervisor to assist in managing store operations and lead a team. This role involves providing exceptional customer service, training new staff, and maintaining a positive work environment. The ideal candidate will have experience in retail or food service and possess strong communication and...
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Shift Team Lead
2 weeks ago
Victoria, Canada Starbucks Full timeA leading coffeehouse chain in Victoria is hiring a Shift Supervisor to assist in store operations, lead the team, and ensure exceptional customer service. This role involves delegating tasks, maintaining store standards, and providing feedback on partner performance. Ideal candidates will have retail or restaurant experience and strong communication skills....
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Shift Team Lead
2 weeks ago
Victoria, Canada Starbucks Full timeA popular coffeehouse chain is looking for a Shift Supervisor in Victoria, Canada. This role involves assisting the store manager with operations during scheduled shifts, leading a team to deliver legendary customer service, and maintaining a positive store environment. Responsibilities include training new partners, managing cash handling, and upholding...
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Shift Team Lead
2 weeks ago
Victoria, Canada Starbucks Full timeA renowned coffeehouse chain in Victoria seeks a Shift Supervisor to assist the store manager in executing operations and ensuring the highest level of customer service. Responsibilities include leading the shift team, training new partners, and maintaining operational excellence in a fast-paced environment. Ideal candidates will have prior customer service...
