Store General Manager

**Sporting Life**

Sporting Life is a leading, iconic Canadian sports lifestyle retailer. Since 1979, we've been committed to providing our customers and their families with the best possible experience—and we are continuously working to improve it every day. We offer the best in outdoor apparel and fashion, footwear, equipment and accessories for men, women and kids. The mix of sport and fashion is what makes us unique.

YOU live for the great Canadian outdoors and take pride in _living the Sporting Life_. You relish in the exhilarating experience of skiing, snowboarding, cycling, running, tennis, hiking and camping and want to inspire our customers to do the same. You believe in the spirit of team, adapting to the ever-changing retail environment, being part of constant innovation and working alongside the best leaders, associates and vendors in the business. We are looking for those who live what we sell every day and who celebrate the love of sport and an active way of living.

**STORE GENERAL MANAGER**

Reporting to the Director of Operations, the Store General Manager manages all facets of the store operation to ensure that customer service and operational standards are achieved and holds full accountability for the store delivery on the sales and profit budgets for their location. You will motivate and lead managers and staff regarding selling skills, store cleanliness, departmental job lists, health and safety practices, employee relations, and compliance with Sporting Life policies and procedures.

**Your Responsibilities**:
**Customer Service**:

- Leads by example, providing exceptional customer service to Sporting Life’s internal and external customer.
- Serves as a role model for all customer services standards.
- Responsible for ensuring 100% customer satisfaction at their location.

**Operations**:

- Holds full accountability for attaining location profitability targets including sales and wage targets, shrink and audit, and key KPI’s.
- Completes authorizations for warranties and defective products according to SL Standards and Guidelines.
- Holds management and team accountable for following Sporting Life Loss Prevention Policies.
- Continuously oversees all phases of operations and staff performance within the selling and support areas and provides direction and correction where necessary.
- Provides direction to Management team on allocation of hours weekly to achieve store payroll budget.
- Responsible for timely reporting on cost of operations, sales, profits, inventory levels and turnover, shrink, productivity and staff performance, control of assets etc.
- In collaboration with the OM, ensures departments are well-maintained, re-stocked, and markdowns are complete.
- Provides feedback on merchandise requirements / gaps to In Store Merchandising teams, ensuring standards and directives are followed.
- Is directly responsible for achieving a Store audit passing score of 90%.
- Ensures store and employee adherence of Health and Safety Policies and programs.

**Leadership**:

- Motivates and leads managers and staff regarding selling skills, store cleanliness, departmental job lists, health and safety practices, employee relations, and compliance with Sporting Life policies and procedures.
- In partnership with senior management monitors staff development through on-going coaching, training, succession planning, and performance appraisals.
- Provides consistent connection and leadership to the team, on and off the sales floor, promoting a safe and inclusive environment for all.
- Conducts effective and motivational weekly management meetings.
- Conducts monthly one on one Management meetings of direct reports creating an environment of high-performance through focus and achievement of sales budgets, controllable expenses and Department KPI’s and targets.
- Continuously assesses requirements for staff hiring, development and training.
- Completes first interviews for all prospective associates hires.
- Supports contests, initiatives, and in store events to drive sales and engagement.

**Training**:

- Follows up to ensure 95% training saturation for all mandatory courses and applicable department category courses.
- Participates in new hire onboarding.

***What you offer**:

- 4 - 5 years of senior retail management experience, in a comparable volume store.
- Excellent communication skills; able to communicate effectively at all levels.
- Superior knowledge in store operations, and demonstrable success in improving customer and employee experience.
- Ability to influence at all levels.
- Experience in managing controllable expenses and efficient scheduling.
- Strong sense of urgency and able to be nimble in understanding and driving sales in a changing business environment
- Superior analytical skills
- Understanding how to analyze business reporting and make business decisions and drive results through data.
- Proficient with Microsoft Office, Internet Explorer, and POS systems.