Assistant Store Manager

**Description de l'entreprise**

**Description du poste**
You will participate in the management of your store's operations:

- Establish a customer-centric mindset in the store to ensure the highest level of customer experience.
- Ensure that sales targets are met in order to meet company objectives.
- Ensure understanding of and compliance with company policies and procedures.
- Performs all financial activities effectively and in accordance with company standards, including handling and reporting of cash and merchandise.
- Verify hours worked and payroll used, ensuring accuracy and timely and correct entry.
- Communicate performance, company strategy, and relevant business activities to the team.
- Ensure that opening and closing tasks are performed correctly.
- Process purchases, exchanges, and returns of merchandise at the POS (point of sale).
- Ensure that all inbound and outbound deliveries are processed correctly.
- Ensure that all returns and damages are handled in accordance with company policies.
- Protect your store funds and assets by complying with and enforcing all loss prevention policies, procedures and controls, in addition to reporting any concerns or incidents to the Store Manager.
- Prepare and execute physical inventories, ensuring that all guidelines are followed accurately.
- Maintain regular and timely communication with the management team regarding any aspect of your store.
- Maintain safety requirements to ensure a safe working and shopping environment.
- Support any in-store events so that they lead to the achievement of goals.
- Performs any other relevant duties as required.

You will participate in the maintenance of the visual presentation of your store:

- Maintain all standards of visual merchandise presentation, guidelines, promotions, and general cleanliness and organization of the sales floor and backroom.
- Ensures that the visual presentation of merchandise is in accordance with company standards and guidelines.
- Execute and update the store layout according to the planograms.
- Ensure that the sales floor is always adequately stocked with properly displayed items.

You will participate in the management and development of your team:

- Supervise team members by creating a positive and harmonious work environment and promoting cooperation within the team.
- Actively participate in recruiting; identify, interview, and hire talent.
- Ensure the successful integration of new recruits.
- Motivate your team to achieve and maintain high levels of performance and quality through training, coaching, and frequent feedback.
- Ensure all team members complete training requirements as per company guidelines.
- Evaluate team performance, identify and develop talent.
- Communicate any concerns or issues of team members to the Store Manager.

**Qualifications**
- High school diploma.
- 2+ years of retail management experience.
- Proof of having increased sales and profits and of having trained and developed a team in a previous job.
- Experience in the fashion retail industry is an asset.
- Experience in visual merchandise presentation is an asset.
- Familiarity with reading and analyzing key performance indicators (KPIs).
- Proficiency in Microsoft Office suite (Excel, Word, Outlook).
- Exceptional communication skills in English, both written and oral.
- Knowledge of the MATT & NAT brand, the company's values, and an understanding of our vegan beliefs.
- Ability to move or lift boxes and equipment in the warehouse.
- Ability to stand for a long time.
- Ability to work flexible hours, including weekends and some holidays.

**Informations complémentaires