Bilingual Estate Specialist, National Estates Centre

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

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**Job Description**:
What You’ll Be Doing

As an Estate Specialist, you will be providing end-to-end support for Estate settlement and play an integral role in our clients' estate journey. This role requires knowledge of all banking products (i.e., deposit accounts, investments, lending, mortgages, etc.). This role requires speaking with retail partners and may require to speak to clients directly therefore empathy plays a key role in having those sensitive conversations.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed- Collaborative & Strong Communicator - Work collaboratively with Banking Centre employees and support Executors and estate beneficiaries on all aspects of the estate of a deceased client. Comfortable with phone conversations and phone etiquette.- Client-Focused - Escalate to banking Centre employees all issues that may impact the ongoing client relationship. Develop strong relationships with banking Centre employees to build sustained confidence in order to improve the overall client experience during what could be a very difficult and sensitive time in the client’s life.- System Savvy - Able to navigate many varied systems and is technically savvy. Examples of systems used in this role: COINS, ECIF, CORFAX, CORE, ADP Broadridge.- Knowledge of products - an asset if you are familiar with any CIBC products; bank accounts; credit cards; lending; investments; mortgages, etc.- Multi-Tasker - experienced with multi-tasking and working in fast-paced, often-changing environment. Experience working in a team where processes and procedures are changing and updating.- Detail Oriented - Complete all necessary activities related to the processing of all parts of an estate. Act as the Subject Matter Expert on dealing with the estate of a client and the various product requirements to settle the deceased client’s estate

Who You Are- You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.- You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.- You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.- You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.- Values matter to you. You bring your real self to work and you live our values - trust, teamwork and accountability.- You're fluent in French and English to serve our clients in the community.

What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Mont-1155 Rene Levesque O-12e

Employment Type

Regular

Weekly Hours

37.5

**Skills**:
Client Relationship, COINS systems, Communication, Critical Thinking, Microsoft Word, System Knowledge, Teamwork, Work Collaboratively