Facility Ambassador

JLL supports the Whole You, personally and professionally.

As a Facility Ambassador, you will be at the forefront of creating an exceptional workplace experience for our clients and their employees. In this role, you will be responsible for ensuring the smooth operation of day-to-day facility operations, delivering outstanding customer service, and building positive relationships with all stakeholders. You will provide support to the Site and/or Facility Manager with operational activities in maintenance and operations, accounting and finance, vendor oversight, equipment and supplies, occupancy services and proactively develop and maintain client relationships ensuring that expected service levels are achieved.
WHAT YOU’LL BE DOING
Serve as the initial point of contact for all Client employee inquiries, issues, ticket management, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care of client sites and comfort of employees and guests.
Conduct routine walkthroughs and assessments of the site to ensure office is clean, organized and aesthetically pleasing.
Support data collection, analysis, and reporting to ensure alignment with the Clients’ goals and objectives
Strive to continually improve experience service performance
Assist in the procurement of vendors and services as required.
Ticket management and follow up via Corrigo. Assists with creating, dispatching of work requests to technical staff, vendors or other services providers, following up on any outstanding issues.
Coordinate site operations in accordance with all agreed policies, procedures and contract scope.
Cultivating and maintaining a positive working relationship with client and JLL representatives (internal and external) and service providers.
Supports the Facility Management and Engineering team with on-going facility and team related responsibilities, including, but not limited to: Assist with budgetary requests, financial analysis and reporting, and purchasing
Conduct routine walkthroughs and assessments of the services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client
Provides support for guests, visitors and employees at client locations
Assists with the management of work order requests to technical staff, vendors or other services providers for repair needs
Supports FM's with problems associated with all building services including: janitorial, food service, coffee services, vending, badging, conference rooms, interior and exterior furnishings, fixtures and equipment
Provide coordination and support events, meeting and conference facilities as required.
Demonstrate leadership, responsiveness, and creativity in finding solutions for service delivery
Reads and understands the applicable Service Level Agreements, helps achieve the Key Performance Indicators and scores favorably on the client satisfaction surveys
Seeks to continuously improve processes, systems and overall client satisfaction
**Other duties that may include but are not limited to**: reception and guest support, mail and courier services, office supplies and equipment maintenance, landlord relations and management of building access passes, safety and security support
Recognize danger and safety hazards, complete hazard assessments and propose methods to eliminate them
Maintain compliance to State, County, or City Ordinances, Codes, or Laws. Must complete all required safety trainings as scheduled
Complies with all policies for the safe storage of material and supplies, usage, and disposal of hazardous and non-hazardous material.
Meet or exceed site Key Performance Indicators (KPIs); monitor Service Level Agreements (SLAs) monthly to identify potential challenges and plan corrective actions accordingly
Enforce all Company policies and training requirements regarding safe and efficient operations and work practices
Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and Jones Lang LaSalle operations standard.

WHAT WE’RE LOOKING FOR
1-3 years prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred
Exceptional customer service skills and professionalism with a passion for hospitality
Ability to manage multiple priorities and deliver results in a fast-paced environment
Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
Ability to work independently - strong prioritization and time management skills
Ability to work with diverse teams - lead and/or follow; respectful, cooperative, accountable
Excellent verbal and written communication skills with the ability to communicate professionally
Excellent organizational skills and process management

WHAT’S