Assistant Manager

**ASSISTANT MANAGER**

**Status: Full Time
- Varying hours; weekend work required**

**Reporting To: General Manager**

**Location: Various Locations**

**About Us**

AYRFIT operates fitness facilities across Alberta through GYMVMT, and HER GYMVMT. Together, we are inspiring a new movement by innovating and re-energizing the fitness experience. With locations in Calgary and Edmonton, our team has been motivating Albertans to live a healthy and active lifestyle for over 35 years.

As part of our team, you’ll have the opportunity to make a real difference in people’s lives every day. At the same time, you’ll be part of a passionate group of fitness leaders who know what it takes to succeed and continue to shape the future of the fitness industry.

We want YOU to bring your expertise to our growing team. If you are a natural leader with initiative, have a positive demeanor and a winning attitude, and most importantly, want to make a difference in fitness, we want to hear from you

**Position Summary**

The Assistant Manager supports the General Manager in the day-to-day activities of the club. The Assistant Managers is responsible for providing a positive experience and excellent customer service to members and guests. This role is responsible for turning prospective guests into members while ensuring they are properly integrated into the fitness clubs.

This role demonstrates strong leadership and exceptional sales performance. At times, the AM is required to fulfil the duties and responsibilities of the GM.

**Responsibilities**:
**Sales and Promotions**
- Prospects for new clients and conducts effective club tours determining the prospective member’s needs and wants.
- Provides consultations to potential and first-time guests.
- Generates referral leads from new guest enrolments by providing outstanding customer service.
- Assists in identifying and addressing trends and issues in club performance.
- Responsible for weekend sales production ensuring KPIs are met.
- Tactfully handle guest objections inspiring them to commit to their health and fitness.
- Becomes adept with all club operations and sales system practices.
- Promotes and schedules Group Fitness, Personal Training, and internal promotions.
- Executes internal and external promotional/marketing ideas.
- Actively participates in all organizational mandated meetings/events contributing towards achieving organizational goals.
- Consistently achieves or surpasses personal and club sales goals.
- Attends company outreach events.

**Customer Service**
- Monitors the Reception Desk and greets and acknowledges everyone who enters the facility aligning with established protocols.
- Provides personalized and professional customer service in person and on the phone as per operational policies and procedures.
- Performs high risk interactions encouraging members to use the facilities and services.
- Builds relationship with members and provides exceptional service.
- Registers all prospective members upon arrival.
- Educates members on all guest policies such as drop-ins, guest fees, etc.
- Controls access into the club based on member account status.
- Responds to general guest inquiries about fitness and the facilities.
- Responds to member service inquiries such as accounts and billing issues in a timely manner and ensures all inquiries are referred to the appropriate department.
- Contributes to positive membership and guest experience by providing warm farewell as they exit the club.
- Maintains ethical representation of the company, leading by example while contributing to a positive team environment.

**Operations**
- Assists the GM in implementing processes and procedures within the club to establish “best practices” and maintains customer service standards that are designed to create a positive and professional image in-line with those of a first-class gym to achieve goals and maintain exceptional employee standards.
- Stays abreast of all club and organizational policies, promotions, procedures, and protocols including but not limited to SharePoint, communication binders, club/organizational communications, etc.
- Assists in maintaining a clean and operationally sound facility by completing regular floor checks as per established protocols.
- Communicates and upholds organizational standards and leads by example in delivering the organization’s operational plans and services.
- Complete all Incident/Accident Reports as required as per OH&S policies and procedures.
- Adheres to all health and safety policies and procedures.
- Other duties as assigned.

**People and Resource Management**
- Assists in the recruitment process such as interviewing and onboarding new employees.
- Assists with performance management ensuring all team members understand their key accountabilities and perform to the expected level.
- Provides support to employees to promote career growth through training and development.

**Qualifications & Requirements**
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