Manager, Quality and Programs

Posted for our community partner: Upper Grand Family Health Team
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**Manager, Quality and Programs**

**Permanent 0.6 FTE - 1.0 FTE (22.5-37.5 hours per week)**

The Upper Grand Family Health Team (UGFHT) offers the opportunity to join an innovative, community-based primary health care team serving the Arthur, Fergus, Elora and surrounding areas. We are looking for a talented team player to join us as we continue to provide a model of excellence in rural primary health care.

**Position Summary**
among our community and physician partners and working with community partners including the Guelph Wellington OHT.

**Requirements**:

- Post-secondary education in health, social sciences or related discipline; Master’s degree preferred
- Experience in quality improvement principles and techniques, with education or certification preferred
- Experience in program development, implementation, monitoring and evaluation
- Experience with project management and process improvement within healthcare settings
- Demonstrated excellence in interpersonal, communication, team building, problem solving and
coaching skills
- Demonstrated leadership skills, with a proven ability to foster a collaborative team and patientcentered approach to decision making and change management.
- Organizational ability to set and manage priorities and a wide range of job activities with accuracy and
speed
- Strong analytical skills with the ability to take complex data and translate into meaningful information to
support program planning and evaluation
- Software (Excel proficiency required, Power Bi experience is preferred)
- Ability to develop effective and comprehensive reports and presentations for various audiences, including
community members, community partners, clinicians, leadership and governors.
- Ability to translate overall program goals and objectives into meaningful indicators of success
- Demonstrated ability to be self-directed and highly motivated
- Valid Ontario Drivers’ License and access to own reliable vehicle

**Responsibilities**

**Manager of Programs**:

- Support existing programs at the Upper Grand Family Health team in collaboration with the
Executive director, admin team and clinician/team leadership.
- Supporting the improvement of processes for programs to help them operate efficiently,
effectively and to meet established targets.
- Collaborate with FHT leadership, clinicians, physicians and community members to develop new programs that meet the needs of our local population
- Support the selection and adoption of outcome measures and processes that effectively evaluate programs and move the organization towards providing a better patient experience
- Evaluate FHT programs and look for opportunities for continuous improvement
- Generate regular reports demonstrating statistical trends and analysis of local FHT and regional programs

**Quality Leadership**:

- Lead the UGFHTQI committee including regular meetings to support the Quality cycle at UGFHT and project support by committee members between meetings.
- Responsible for the development, submission, and progress reporting of the UGFHT Quality Improvement Plan.
- Provide leadership in the development of projects and improvement cycles.
- Lead quality improvement initiatives within the FHT and collaborate with system partners to move forward regional priorities.
- Participate in GW Ontario Health Team Quality and Data initiatives as determined by the Executive Director.

Occasional after-hours support as required

**_
Nicole Bird, Manager - Human Resources and Administration_**
Upper Grand Family Health Team
Trailside Medical 107-6420 Beatty Line North, Fergus, ON, N1M 2W3

Fax: (519) 843-7386
- We appreciate the interest of all applicants, however, only those selected for an interview will be contacted._