Manager, Service and Administration

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Administration, Level A

Job Title

Manager, Service and Administration

Department

ASC Student | Faculty Operations | Faculty of Arts

Compensation Range

$5,791.00 - $8,323.42 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

February 17, 2025

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

Mar 31, 2027

This is a 2 year, full-time term position

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The Manager, Service and Administration oversees and manages all ASC Student services and programs and provides leadership and oversight to a team of support staff within the Arts Service Centre (ASC) Student in the Faculty of Arts. The incumbent will be responsible for managing and overseeing the effective and efficient delivery of a portfolio of services, training, and support for Workday Student and related student systems across the Faculty, and manages the entire service and support lifecycle. The Manager will be responsible for building and maintaining positive and productive working relationships with various stakeholders and client groups across the Faculty, and will monitor client satisfaction, seek feedback, and implement service improvements accordingly.

This position is also responsible for developing and managing all operations and administration processes for the ASC Student unit and plays a key role in the unit’s ongoing transition and development from a project team to an ongoing support unit from an operational perspective.

Organizational Status

The Manager, Service and Administration reports to the Director, ASC Student. This role will partner closely with the Business Analysts. This position will also act as an advisory resource of ASC Student for staff and faculty including Department Heads and Unit Administrators. Works collaboratively and develops partnerships with colleagues in the Dean’s Office, Heads and Directors, Administrators, Arts Communications, Arts ISIT, Arts Service Centre HR and Finance Teams, and other UBC departments as necessary. During the Student Completion program (Dec 2024 - Feb 2027), the incumbent will work with key contacts on projects related to ASC Student.

The incumbent works closely with units across Faculty of Arts, including the Dean's office, Department Advisors, Arts Service Centre HR and Finance, and other leaders. This role also connects externally with Enrolment Services, Facilities, IT, and Supply Management as required.

Work Performed

In collaboration with the Director, Business Analysts, and Comms Strategist, supports the development of strategic plans for the unit. Manages implementation of administrative and operational aspects of plans.

Leads operations and administration processes for all ASC Student services, with a focus on managing the full operations lifecycle for all support services and programs.

Leads and directs a team of front-line support staff responsible for supporting complex administrative functions related to student systems. Models exceptional client service to all units supported by ASC Student and ensures consistent and high-quality service delivery across all supported student systems.

Implements, evaluates, and updates policies, standards, and procedures to enhance administrative processes within ASC Student and across Workday student related services provided throughout the Faculty of Arts.

Evaluates existing services, works with Business Analysts to identify, develop and implement service improvement initiatives, and manages the retirement of discontinued services.

Develops and oversees the implementation of a schedule of cyclical activities for all ASC Student services and programs, and ensures appropriate support and resources are available during high-volume periods

Workday Student training lead for Arts; manages all training operations for all related current and future student systems. Consults with Arts units on training requirements and training implementation, provides training and identifies and supports areas of concern or gaps in materials. Prepares and updates training materials and documentation.

Using in-depth knowledge of Arts academic program processes, p