Manager, Operational Resilience

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**About the role**:
Sun Life and our peers operate in a complex risk environment with increasing threats posed to our critical operations from events like control failures, third-party disruptions, infrastructure outages, technology failures, cyber incidents, geopolitical incidents, pandemics, and natural disasters. A robust and concerted approach to operational resilience can enhance Sun Life’s ability to withstand, adapt to, and recover from these events while continuing to deliver our critical operations. This is key to protecting our clients and ensuring our services are available, when needed, through disruption.

The scope of this role is Global in nature, and will report to the Director, Operational Resilience.

**What will you do?**

**Implementation and Future Development of the Operational Resilience Tool**
- Implement and support the Operational Resilience tool. This will entail working closely with the Vendor, Internal Technology support teams and end-users across the enterprise to:

- Gather insights and requirements from relevant stakeholders to build and support the product roadmap and the strategic vision for the platform
- Provide Project Management support and manage the inter-dependencies with other teams while identifying, building, and managing strategic partnerships with various stakeholders.
- Support messaging, communication and enterprise training as necessary.
- Prioritize and manage items in the backlog and maintain a laser focus on prioritization towards value.
- Facilitate release planning with tool service provider, internal key stakeholders as well as demos to establish feedback loops.
- Integrate usability studies and research into product requirements to enhance end-user experience.

**Support the Operational Resilience Program Development and Sustainable Rollout**
- Participate in the establishment of standards & practices related to delivering compliance to the key/required elements of E-21 Guideline
- Participate in & lead activities associated to developing a repeatable foundation for the mapping of critical operations end-to-end.
- Management/coordination of delivery on key workstreams within the Operational Resilience program to ensure critical operations are effectively & consistently identified, mapped and tested
- Participate in the establishment of a high-performance center of excellence capable of delivering initially on the Program requirements, subsequently structuring it for ongoing support and efficiency especially as it relates to supporting the training and ongoing use of the tool.

**What do you need to succeed?**
- 5 years of experience with information systems or in a governance related role
- University degree and/or professional designations
- Must have excellent knowledge of Microsoft Office and SharePoint including SharePoint administration
- Excellent communications skills with the ability to effectively engage with executives and senior leaders globally

**Preferred Skills**:

- ICP-APO Certification (Agile Product Ownership)
- Operational resilience planning or business continuity planning experience
- Experience with governance, risk and control workflow tools like ServiceNow, Fusion and Archer
- Experience in Agile delivery (Scrum, Kanban) and relevant IT certifications (Scrum Master, Green Belt, TOGAF, BABOK etc.) are an asset.
- Strong presentation, communication, negotiation, and conflict management skills

**What's in it for you?**
- Hybrid work environment
- A friendly, collaborative, and inclusive culture
- 20 vacation days per year
- Flexible Benefits from the day you join to meet the needs of you and your family
- Pension, stock and savings programs to help build and enhance your future financial security
- The opportunity to move along a variety of career paths with amazing networking potential
- Access to our Global Learning Centre, available 24/7 for your learning needs
- Wellness programs that support the three pillars of your health - mental, physical and financial

**Recent Awards**:

- We are honoured to be recognized as a 2022, 2023, 2024 and 2025** Best Workplaces in Canada** by Great Place to Work® Canada
- Great Place to Work® list for **Best Workplaces for #HybridWork** 2022
- Great Place to Work® list for **Best Workplaces for Professional Development in Canada** 2022
- Named “**Best Places to Work**” by Glassdoor, 2021 and 2023

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