Director Operational Resilience

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

**Position Responsibilities**:
**Program Implementation and Strategy Execution**:

- Support the design and delivery of resilience processes, controls and implementation activities to enhance the organization's operational resilience posture.
- Maintain and enhance the tools built for completing critical operations & services (COS) assessments; ensure they align with applicable internal policies and standards

**Data Analytics and Risk Monitoring**:

- Leverage data analytics to measure and monitor vulnerabilities in critical operations, providing actionable insights to stakeholders.
- Develop, implement and monitor Key Performance and Risk Indicators (KPIs/KRIs) to ensure operations remain within impact tolerances.

**Change Management and Training**:

- Partner with the Operational Resilience Program Lead to deliver change management efforts and activities to ensure smooth implementation of resilience strategies across the organization.
- Design and deliver comprehensive training programs to equip employees with the necessary skills and knowledge to support operational resilience initiatives.

**Stakeholder Collaboration and Leadership**:

- Partner with segment leads and stakeholders to identify, analyze, and remediate material vulnerabilities.
- Collaborate across business units, technology, operations, and risk partners to ensure cohesive execution of resilience strategies with quality, working along side with Operational Resilience Program Lead.

**Process Improvement**:

- Proactively identify and implement any process improvement opportunities to streamline and standardize various deliverables and program tools throughout the life cycle of the program.
- Leverage technology to implement automation opportunities where possible.

**Required Qualifications**:

- Bachelor’s or Master’s degree in Business Administration, Operations Management, or a related field.
- 10+ years of experience in Insurance, Banking, or Wealth and Asset Management.
- Demonstrated experience in operational resilience and business continuity risk management within large financial institutions.
- Strong problem-solving and analytical skills with the ability to leverage data for strategic decision-making.
- Ability to influence and deliver amidst ambiguity.
- Excellent communication and interpersonal skills, with experience in designing and delivering training programs and interaction with executives and senior management.
- Proven leadership experience with ability to work with many different stakeholders or teams.
- Experience in leveraging technology to automate/streamline operational resilience or business continuity activities.

When you join our team:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Referenced Salary Location**

Toronto, Ontario

**Working Arrangement**

Hybrid

**Salary range is expected to be between**

$105,750.00 CAD - $190,350.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short