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Outreach and Communications Coordinator

3 weeks ago

Ottawa, Canada City of Ottawa Full time

Requisition ID: 18199
Department: Transit Services Dept.
Service: Transit Strat Comm&External Rel Service
Branch: Transit Strategic Communications Branch
Employment Type: 1 Full-time Temporary - Up to 18 months
Work Hours: 35.00 hours per week
Affiliation: CIPP
Salary Information: $85,947.68 - $104,577.20 annually (2025 rates of pay)
Location: Transit Service, 1500 St.Laurent
City: Ottawa, ON
Job Category: Transit Services - OC Transpo
Application Close: 02/07/2025

**JOB SUMMARY**

**EDUCATION AND EXPERIENCE**
- Completion of 4 year degree in Communications, Public Administration, Public Relations or related field.
- Minimum of 5 years of progressively responsible experience working in a large organization, with demonstrated experience in areas relating to public relations, communication, community involvement, or promotional activities.

**KNOWLEDGE**
- General knowledge of the Corporation, departmental and branch business requirements, policies and organizational structure
- Legislation, policies, regulations, guidelines, procedures, issues and trends relevant to the operational area
- Current trends and developments in communications techniques, practices, electronic media, and public/media relations, social media
- Effective outreach and communications tactics and techniques using various channels
- Service area operations and communications requirements
- Structure and processes of municipal government, including inter-governmental stakeholders
- Public engagement and consultation processes and best practices
- Principles and techniques of project management
- Customer service delivery and skills
- Protocols for developing submissions, briefings, reports
- Knowledge of applicable health and safety legislation, including the rights and duties of workers

**COMPETENCIES, SKILLS AND ABILITIES**
- Able to work independently, with minimum support/direction, and cooperatively and collaboratively with all staff as part of a team
- Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work, and to balance multiple demands, conflicting priorities, and pressures and deadlines
- Able to foster good working relationships with public and elected representatives and respond effectively to questions and information requests on city programs in order to achieve Branch/Departmental objectives
- Able to plan, lead, coordinate, implement and manage projects to completion
- Able to conduct research, compile/analyze issues/data, make judgments on the interpretation of issues/data, and formulate recommendations
- Possess strong verbal and written communication and presentation skills
- Able to prepare reports, information packages, promotional materials, presentation materials, and correspondence in an organized, clear and concise manner
- Think and plan strategically
- Work effectively under pressure to meet tight timelines
- Ability to prepare comprehensive communications strategies
- Effective verbal communications, writing and editing skills
- Strong research and analysis skills
- Excellent interpersonal skills
- Ability to be creative and think logically
- Ability to work independently and as part of a team
- Ability to plan, lead and complete assigned projects and initiatives within timelines
- Time management skills
- Ability to work in a fast-paced, deadline driven environment
- Ability to work directly with City staff, elected officials and senior management
- Ability to identify issues in the public domain
- Able to concentrate/focus on accuracy and detail
- Goal and results oriented
- Able to demonstrate sound judgement
- Flexible and adaptable to deal with shifting priorities
- Able to display tact and diplomacy
- Innovative and creative
- Positive attitude
- Self-motivated
- Organized and dependable
- Works effectively in high pressure situations

**WHAT YOU NEED TO KNOW**
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.