Customer Service/ Autocad Technician

2 weeks ago

Concord, Canada Vinylbilt Windows and Doors 2021 Inc. Full time

**Vinylbilt Windows & Doors**

A Canadian owned and operated company with a legacy dating back to 1974, Vinylbilt has successfully grown into one of Canada's leading vinyl window manufacturers. Our dedication to always being on the leading edge of design innovation, manufacturing excellence and most importantly customer service, this has been the company focus throughout the years.

**Position Overview**:
**Duties and Responsibilities**
- Responsible for project quoting
- Responsible for generating general and custom quotes
- Responsible for producing accurate AutoCAD drawings for template and custom orders
- Responsible for producing accurate AutoCAD drawings for custom quotes
- Performs checks on orders for specific details and ensures 100% accuracy
- Measures templates
- Able to submit orders in a time sensitive manner
- Data entry for window and door system orders and administrative support for the Customer Service Department. The Customer Service Representative must strive to reach a high level of speed and accuracy.
- Ensures outstanding quality of service; customers have direct access to the Customer Service Representative and are served in a professional, dynamic and competent manner.
- Provides assistance to cad department to overcome backlog.
- Assists customers with the purchase and ordering of window and door systems on telephone as well as walk-in customers.
- Customer concerns and questions are addressed and solved within the appropriate delays. Follow-ups are conducted to ensure customer satisfaction.
- Completes daily responsibilities in a timely fashion in order to ensure data is available for reporting and product is shipped on time.
- Adheres to customer service policies and procedures in order to deliver optimal servicing.
- Supports sales initiatives using various techniques to add value, such as:

- Presents additional information on products.
- Positively positioning Vinylbilt products and services to existing and prospective customers by keeping up to date on markets, products and competition.
- Assists customers with WTS inquiries.
- Working with team members to ensure the productivity and team spirit is at 100%.
- Other duties as required.

Qualifications:
**Must have 2+ years experience with AUTOCAD.**

1. 1-3 years experience in a customer service role.

2. Manufacturing experience an asset.

3. Post secondary education preferred.

4. Demonstrates a customer-focused and action oriented approach.

5. Accurate and efficient data entry skills.

6. Superior problem solving skills and analytical ability.

7. Excellent verbal and written communication skills.

8. The ability to work in a highly organized manner with detail and accuracy while meeting deadlines and balancing multiple tasks.

9. Proficient in MS Office (Word, Excel, Outlook)

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- AutoCAD: 2 years (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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