Service Technician

2 weeks ago

Concord, Ontario, Canada Stage Windows & Doors Full time $45,000 - $70,000 per year
About the Job: Grow with us as a Service Technician at Stage Windows & Doors

Company Overview:
Stage Windows & Doors is a manufacturer of custom products tailored to meet client needs. With a facility located in Vaughan, we offer a variety of options and features that are designed to make our windows and doors ideal for residential replacement and custom home markets. Our focus is on providing our customer's value through on-time delivery, quality, and superior service.  We strive to build a work environment where safety, respect, commitment, success, and fun are driving principles.

Position Summary:
The Service Technician is responsible for addressing technical issues at client locations including repair work arising from post-installation and warranty-related issues. Reporting directly to the Service Manager, the Service Technician will work within a small team, the right candidate will be passionate about delivering high-quality work, with a "roll up your sleeves" kind of attitude.

This is a full-time position that requires strong detail-oriented, organization, and teamwork skills and someone who is well versed in glass line and production environments. The successful candidate will be disciplined, punctual, and a strong team player dedicated to generating an engaged and safe work environment.

Primary Responsibilities:
  • Report onsite to client locations and investigate assigned service tickets or complete re-measures of newly signed contracts on a timely basis.
  • Provide excellent customer service; advise customers of issues and possible solutions while being courteous and kind Complete service call reports, order necessary stock supplies.
  • Complete window and door installation for small service jobs.
  • Complete re-measures of windows and doors based on sold contract.
  • Specify on the re-measure form if any additional equipment or material are required to complete the job.
  • Work closely with Order Desk, Production, and Purchasing teams to address and resolve questions/issues related to complex jobs.
  • Make appropriate deliveries or pickups for job sites.

Knowledge & Skill Requirements:
  • Minimum 2 years of experience in residential or commercial Window and/or Door installation, or
  • Minimum of 3 years experience with trim (casings) work and framing in construction renovation projects or a related field.
  • Knowledge in adhering to all health & safety practices with a working knowledge of relevant Ministry of Labour requirements.
  • Excellent Customer Service skills with strength in negotiation.
  • Good professional English verbal and written communication skills.
  • Strong organizational skills with excellent attention to detail.
  • Ability to read/interpret drawings and architectural details.
  • Demonstrated record of reliable attendance and punctuality.
  • Ability to lift 50+ pounds.
  • Possesses an Ontario G Class Driver License and excellent knowledge of the Central Ontario area.
  • Must pass a criminal record, driver's abstract, and reference background checks.

We thank all interested candidates for applying. Successful candidates will be contacted to participate in the interview process.  Stage Windows & Doors is an equal-opportunity employer that is committed to inclusion and diversity. We are committed to providing employment accommodation by the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation.

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