Implementation Manager

2 weeks ago

Toronto, Canada Achievers Full time

As
**Implementation Manager**, you will be part of the Achievers Professional Services team responsible for the overall successful delivery and implementation of our Achievers software for clients both for their initial roll-out and post-launch expansion opportunities. Working in partnership with customer contacts and internal Achievers resources, you will guide the implementation projects and oversee all aspects of the launch from end to end.

**Responsibilities**
- Act as the project lead for multiple customer-facing projects concurrently with small to mid-sized customer project teams.
- Manage all aspects of the implementation project including: facilitating remote working sessions and on occasion traveling onsite with the customer (restrictions permitting), managing scope, risk, project plans, escalations, project monitoring, weekly checkpoint meetings, and consulting on best practices.
- Oversee and liaise with your Technical Consultant on strategic Solution Design, Requirements Gathering, User Acceptance Testing and any potential integrations
- Build and execute on communications plans and provide guidance to customers to support program implementation and user adoption.
- Ensure that all project documentation and the project workbook are signed off within appropriate timelines for the project.
- Provide input, direction and oversight with departments supporting your implementation projects including Development, Operations, Product and QA, as required.
- Meet or exceed departmental metrics and/or KPIs

**Qualifications**
- Can do, team-oriented attitude.
- Demonstrated evidence of rapid execution of concurrent projects of various lengths (1-6 month cycles).
- Demonstrated resourcefulness in setting priorities and proposing solutions to ensure project delivery.
- Strong written and verbal communication skills with a broad range of people.
- Evidence of effective multi-tasking and managing tight project schedules.
- Strong attention to detail and organizational skills.
- Demonstrated flexibility, adaptability, and drive.

**Preferred Assets**
- Experience with risk management and resolution.
- Experience working with HTML, CSS and have worked with SaaS platforms.
- Experience working with customers within the HR industry.

About Achievers:
As Achievers employees, we are passionate about disruptive technology, welcome constant change, and understand the value of employee success in the workplace. We enjoy coming to work every day because we believe in our product and love our culture. Achievers is more than just a software company; we are industry leaders in the HR space.

We have been recognized in numerous publications for our contributions to HR, for technical excellence and for our outstanding workplace culture

Check out our platform in action here

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