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Implementation Manager
3 weeks ago
SysAid is a software company that provides IT Service Management (ITSM) and Asset Management solutions through a SaaS (Software as a Service) model. We serve over 5,000 customers worldwide and help organizations increase efficiency by using automation, analytics, and AI.
As we keep growing our Professional
- Services team we are looking for an Implementation Specialist to take part in managing the implementation process of the company's product. This can be a great opportunity for you to gain experience in designing and implementing ITIL assessments and procedures, work with global clients, and join a team of professionals.
**Responsibilities**:
- Lead end-to-end implementation projects for SysAid ITSM and ESM solutions.
- Manage project plans, timelines, and deliverables, ensuring alignment with client goals.
- Track progress and mitigate risks to ensure successful project outcomes.
- Act as the primary point of contact for clients during the implementation process.
- Conduct client workshops to gather business requirements, align expectations, and showcase SysAid's capabilities.
- Provide guidance and best practices to optimize clients’ ITSM and ESM processes.
- Design and configure solutions to meet client needs, including workflows, integrations, and reporting.
- Collaborate with the other teams for customizations and integrations.
- Test and validate the configured solution with clients to ensure quality and functionality.
- Deliver training sessions to end-users and administrators, empowering them to fully utilize SysAid’s features.
- Provide support during the go-live phase to ensure a smooth transition.
- Gather client feedback to enhance implementation methodologies and identify product improvement opportunities.
- Stay up-to-date with industry trends and SysAid updates to advise clients effectively.
**Requirements**:
- Minimum 3 years of experience in ITSM or related software implementation and consulting.
- Strong project management skills with a proven track record of leading successful implementation projects.
- Familiarity with ITSM platforms (SysAid, ServiceNow, etc.) and best practices.
- Proficiency in process design, workflow automation
- Excellent communication and presentation skills.
- Strong problem-solving abilities with a client-first mindset.
- Education:
- Bachelor’s degree in IT, Computer Science, Business Management, or related fields (preferred)
- ITIL Foundation certification (preferred).
Language Skills:
- Fluent in English.
- Fluent in Spanish is a plus.
