Commercial Concierge

Join the Westcorp Team:
As a key member of the Commercial Property Management team, the Commercial Concierge will provide excellent customer service to all tenants and guests at College Plaza; an office tower located at 8215-112 Street, Edmonton.

**Who You Are**:

- You are a professional who is well polished, with superior written and verbal communication skills.
- You can provide exceptional customer service and effectively resolve customer concerns.
- You enjoy being the first point of contact for clients, and will strive to deliver our brand values.

**Key Responsibilities**:

- Assist tenants and guests of College Plaza with enquiries and direct them to the appropriate resource.
- Accept and dispatch service requests and follow up to ensure services were completed to everyone’s satisfaction.
- Coordinate leasing of parking stalls within the complex. Assist with dealing with illegally parked vehicles.
- Arrange for the purchase and installation of building signage.
- Prepare letters, newsletters and other communication for the complex.
- Setup, maintain, and audit building keys and access cards.
- Program door readers and elevators in the access card software (WinPak).
- Liaise with contract security and ensure they are informed of all activities within the complex.
- Plan and organize monthly promotional events for commercial tenants.
- Assume all duties of Chief Fire Warden for the building.
- Other duties as assigned.

**Required Skills and Abilities**:

- Minimum high school education
- Minimum three years equivalent customer service experience
- Prior experience working in property management would be an asset
- Demonstrated ability to provide exceptional customer service and effectively resolve customer concerns
- Superior computer skills and knowledge of Microsoft Office (Word, Excel, Outlook, and Teams)
- Experience in Yardi and/or Angus software would be an asset
- Strong inter-personal and time management skills
- Exceptional written and verbal communication skills
- Highly organized, results oriented and the ability to work in a multi-functional team environment.
- Security clearance required upon offer of employment
- In alignment with our **Westcorp Values**:

- ** Integrity, Vitality, Accountability, Results, Collaboration, Learning and Innovation**

**Working at Westcorp**:
Headquartered in Edmonton, Westcorp Property Management Inc. is a vertically integrated company that creates, invests in, and manages residential/commercial and hotel properties. Westcorp operations in Edmonton, Calgary, Kelowna and Bonnyville, as well as in Michigan in the United States.

Westcorp is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. If you have a disability, special need, or accommodation, we are willing to work with you.

Westcorp employs 200 people with many decades of combined, extensive and successful experience. We provide our employees with a work environment that promotes professional and personal development.

Our approach to employee attraction and retention is straightforward: We want the best of the best. To attract the 'best in class' and the best new entrants to the real estate fields, Westcorp provides:

- Competitive wages
- Comprehensive benefits package including a Health Spending Account
- Employee assistance program
- Career plan and development
- Recognition programs