Salesforce Product Owner

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type:
Regular

Job Description:
The telecommunications market is undergoing a transformation, and Cogeco is forging ahead with our plan to enter the Canadian mobile services market. We are looking for a Salesforce Product Owner to create and run a best in class Salesforce based business system solution to deliver excellent Customer Servicing experience through marketing and eCommerce capabilities delivered through a multi-channel approach.

**Responsibilities**:
- Develops and maintains the Product Road Map - driving product definition, strategy, and long-term vision for our Salesforce stack- Collaborates with business stakeholders and technical teams to ensure optimal sequencing of Road Map, aligned to business value and technical considerations- Collaborates with business, development, architecture and QA to create appropriate translation documents from business elicitation (Use Case, User Stories & Business process flows)- Demonstrates deep understanding of translation with respect to business processes, Customer Journeys, Ux flows to system requirements (ie. can decompose flows and decision points/triggers to identify system elements requiring modification)- Acts on behalf of business stakeholders within the product and integration teams to continuously assure business strategy and a Customer-centric approach is met- Facilitates a highly collaborative working engagement model where QA, architecture and development create and execute on well-defined User Stories and tasks- Leads sprint definition and facilitate agile ceremonies with team members- Ensures Non-functional requirements are defined and assures are tested for as part of definition of done- Demonstrates the principles of continuous improvement at the product and team dynamic levels through well-defined retrospective activities- Ensures KPIs are set related to team work velocity and system performance

Academic and Experience:
- University degree in computer science or related field, or a combination of education and experience.- Agile accreditation - CSPO (preferred), PMI-ACP, PSPO I, CSM, POPM- CBAP or BABOK, modeling certification an asset

Specific Competencies:
- Strong Agile discipline - SAFe and/or Scrum methodologies- Demonstrates ability to create Road Maps, Product Increments, Epics and User Stories; understanding level of refinement required at each level- Experience with Salesforce - Service Cloud, Marketing Cloud, Experience Cloud, CMS, OM & Vlocity / Salesforce Industries elements to create a multi-channel, Customer-centric Experience- Must be highly proficient and demonstrate experience with integration elements - Mulesoft & Apigee API (API Story writing) into a Salesforce stack- Deep understanding of CDP principles & practices- Modeling techniques - ERD, BPMN, UML Use Cases, User Stories- Experience with Automation Anywhere, UI Path or similar RPA capabilities- Postman, Swagger experience an asset

You’ll benefit from:
- Flexibility: Yes, we think that what you do matters. At work and home.- Fun: We laugh a lot: it makes every day brighter.- Discounted services: We provide amazing services to our clients, and you’ll get them at home because you deserve them.- Rewarding Pay: Let's be honest, everybody likes to make a good salary. We offer attractive compensation packages, and they come with a great culture.- Benefits: We’ve got you covered.- Career Evolution: Join us, and we will give you the tools to achieve your career goals- Technology: Do you have a passion for technology? Excellent, we do too. Here, you will manage, influence, play, create, fix, and shape the industry.

Our employees and our customers are at the heart of everything we do. In order to provide a safe and healthy environment for our colleagues and their families, for our clients and for the members of our communities, COGECO has adopted a COVID-19 vaccination policy, which applies to all of its business units operating in Canada.

LI-Hybrid

Location:
Burlington, ON

Company:
Cogeco

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest p