Automotive Service Manager
2 weeks ago
As a key management team member, the Service Manager brings the Customer Excellence Experience to life. This position reports to upper management and is responsible for working attentively in overseeing and managing the service process and experience in its entirety. The Service Manager ensures safety, customer satisfaction, and overall department success. A key objective of the Service Manager is to create brand loyalty. The Service Manager is an excellent communicator and expert listener and is a master at overseeing each element within the Service process.
The Service Manager is results‐oriented and has an eagle eye for “the details.” They are a role model to other members of the Service Department and model confidence and excellent product knowledge, and strive to ensure that each customer receives a flawless and top-notch service experience.
The Service Manager is focused on upholding and promoting the brand values and standards to create an unparalleled customer experience in the service department.
As a team player, the Service Manager strives to develop collaborative relationships throughout the dealership.
**Specific Responsibilities**
**_Be effective in project management in the Service Department._**
- Oversee all aspects of the dealership service department, including operational performance, operational & maintenance costs, the safety of operation, plus compliance with applicable laws and regulations
- materials, supplies, and also parts required to maintain automotive equipment, garages, and storage facilities.
- Assist in problem-solving and diagnosing vehicle problems.
- Order and maintain service tools as necessary.
- Oversee administration of warranty claims.
- Oversee hiring, training, supervising, and coaching service department employees.
- Set schedules and assign tasks to service department employees.
- Review and analyze actions regularly to determine how to utilize time better and plan more effectively.
**_Be an excellent collaborator_**
- Work with upper management to make service department personnel decisions.
- Maintain a good working relationship with factory/factories.
- Maintain effective employee relations.
- Attend required manager meetings.
**_Commit to the Brand_**
- Possess strong product knowledge.
- Be a champion for delivering excellent service 100% of the time
- Actively maintain the cleanliness of personal and team workspaces
- Maintain a high level of professional appearance
**Required Education, Skills and Qualifications**
Strong aptitude for technical/mechanical repairs.
Strong product knowledge.
Excellent interpersonal skills with an upbeat and engaging attitude.
Excellent verbal communication with a pleasant demeanour.
Excellent time management skills.
Excellent customer service skills.
Effective written communication skills.
They are organized and attentive to detail, with the ability to document customer needs.
Ability to work in a team environment to achieve common goals.
Flexible and open to change; take on particular tasks as needed.
Ability to manage customer complaints and solve complex problems.
**Benefits**:
- Company events
- Dental care
- Extended health care
- On-site parking
- Store discount
- Vision care
Schedule:
- 8 hour shift
- Weekend availability
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Nepean, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 5 years (required)
- Service Management: 1 year (required)
Work Location: One location
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