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Tier 2 - Client Support Analyst
3 weeks ago
**About Us**
Noralta Technologies is an energy service company that combines patented technology and expert service to support oil and gas producers across Western Canada and the USA. Our mission is to understand the goals and challenges our clients face, continually innovate, and develop solutions that help them succeed. We aim to be exceptional partners, evolving technologies and services, and celebrating successes alongside our clients.
**Why Work With Us**
At Noralta, our technology teams form a tight-knit community where Client Support Analysts thrive in a dynamic and fast-paced environment. If you're the kind of person who enjoys solving complex problems and adapting solutions creatively, you’ll fit right in. You’ll be exposed to a wide array of technologies, learning something new every day and continuously expanding your skill set. We emphasize work/life balance, provide the tools needed for success, and reward commitment with opportunities for growth. Our current setup supports a hybrid work environment.
**What You'll Do**
We are looking for a tech-savvy, detail-oriented problem solver to join our Support team as a Client Support Analyst. Although this is not a field, coding, or PLC programming role, some coding experience is preferred. You’ll work directly with our field staff, control room operators, IT personnel, and customers, providing tailored support and solutions for their SCADA and site security integration needs.
**Primary Duties and Responsibilities**
- Establish, test, and troubleshoot remote connections to specialized field devices across cellular, radio, and satellite networks, using a variety of telemetry protocols
- Create and configure SCADA datapoints, such as pressures, temperatures, and flowrates from a broad variety of PLCs or RTUs, while ensuring consistency and accuracy
- Implement graphical user interfaces (HMIs) to convert data into information, providing operational awareness and control to our clients and our control room operators
- Commission and test completed projects alongside internal or external field services staff.
- Conduct preventative and reactive maintenance to servers and services
- Investigate and troubleshoot internal and customer related issues
- Provide support to our valued clients, 24/7 control room, and field services staff
**Requirements**:
- Ability to work an 8-hour shift within the hours of 7:00 am to 6:00 pm MST and participate in a 24/7 on-call rotation
- Experience in a technical support or systems analyst role, demonstrating a customer-oriented mindset and strong aptitude for delivering high-quality service
- Strong communication skills (written and oral) for interacting with internal and external stakeholders
- Strong analytical and problem-solving skills with attention to detail, capable of diagnosing and resolving technical issues efficiently
**Nice-to-Haves**
- Post-secondary diploma or degree in IT, instrumentation, process control, or a related field
- Experience with SCADA Host, PLCs, DCS, or HMI systems (especially ABB SCADAvantage)
- Familiarity with SQL, Windows Server, VB.NET and/or C#.NET
- Work term or co-op experience in the oil and gas industry
- Knowledge of upstream oilfield automation, compliance, and operations
- Experience with cellular, radio, and serial communications
**Additional Information**
- Hours: 40 per week (Monday to Friday)
- Participation in an on-call rotation required
- Hybrid work environment
- Pre-employment screening requirements for the safety of all employees where final offer is conditional until all employment screening checks are clear:
- Drug and alcohol testing
- Background check
- Social media check
**Compensation and Benefits**
- Comprehensive benefits plan including health and dental
- Flex Days
**Work Location**
- Downtown Calgary office
We appreciate all applicants' interested in Noralta Technologies Inc.; however, only those selected for an interview will be contacted.
**Job Types**: Full-time, Permanent
Application question(s):
- Are you willing to participate in an on-call rotation?
**Education**:
- Secondary School (preferred)
**Experience**:
- Instrumentation and Process Control: 2 years (preferred)
- SCADA Host, PLCs, DCS, or HMI systems : 2 years (preferred)
- Upstream oilfield automation, compliance, and operations: 2 years (preferred)
- Cellular, radio, and serial communications: 2 years (preferred)
- SQL, Windows Server, VB.NET and/or C#.NET: 1 year (preferred)
- Technical support or systems analyst: 2 years (preferred)
Work Location: Hybrid remote in Calgary, AB
