Intake Coordinator

Opportunity in Professional Regulation

We are seeking an organized and detail-oriented team player skilled at receiving, processing and triaging incoming information needed for effective case management. This position will also be communicating with impacted parties, advising on the statutory authority of the College, following-up to obtain clarification and assisting in identifying risk.

Major Duties/Responsibilities:

- Receives, processes and triages incoming information related to professional conduct.
- Reviews information in accordance with CRPO protocols.
- Identifies risk; situations requiring the attention of the Manager to consider interim actions; and matters for file closure at intake.
- Provides front line information and inquiry support.
- Prepares a clear and concise summary of the initiating documents for review and consideration.
- Drafts required correspondence and notifications.  
- Addresses inquiries involving professional conduct matters from various parties.
- Performs case management activities including: opening files, managing receipt of case documents, creating and organizing electronic files, updating the case management system and preparing reports on trends and emerging issues.
- Provides accommodations to parties within the complaints and reports process.

**Requirements**:

- A Social Service Worker diploma or equivalent experience is required.
- 4+ years of relevant intake/ front line support experience required.
- Experience working in a community and social services, health care or a clinical environment preferred.
- Fluency in French is an asset.
- Experience working in a regulatory setting is an asset.
- Intermediate to advanced proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint and Access) and Adobe Acrobat required.

**Skills**:

- Written communication skills to respond to correspondence and prepare detailed and accurate case summaries.
- Verbal communication and customer service skills to communicate with a variety of parties to collect and provide information related to professional conduct matters.
- Displays empathy while maintaining and understanding neutrality.
- Employs trauma and crisis response techniques to avoid triggers in written and verbal correspondence.
- Competent and comfortable managing and diffusing difficult phone calls, employing effective de-escalation and dispute resolution techniques.
- Resilience, tact and diplomacy to communicate with individuals on sensitive matters in a respectful and culturally appropriate manner.
- Professional judgment to ensure that information disclosed is appropriate.
- Time management and attention to detail.
- Able to work in a dynamic team environment and can recognize shifts in priorities.

The Intake Coordinator position is being offered as a full-time salaried position.

Please submit a resume and cover letter at your earliest convenience. Interviews will commence prior to the submission deadline. No phone calls please. Start date: Immediately

We thank all applicants for their interest. Only those selected for an interview will be contacted.

If you require an accommodation, please contact us and we will work with you to meet your needs.

CRPO does not utilize AI technology within the recruitment process.

College of Registered Psychotherapists of Ontario

Pay: From $70,000.00 per year

**Benefits**:

- Commuter benefits
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program
- Work from home

Schedule:

- Monday to Friday

**Education**:

- DCS / DEC (required)

**Experience**:

- Relevant intake/front line support: 4 years (required)

**Language**:

- French (preferred)
- English (required)

Work Location: Hybrid remote in Toronto, ON M5G 2J5