Service Supervisor

13 hours ago

Regina, Canada Finning International Inc. Full time

Company:
Finning Canada

Worker Type:
Permanent

Position Overview:
Join Finning and lead a high-performing team in delivering exceptional service, quality and customer satisfaction Do you enjoy overseeing multiple different work areas that are integral to the function of a facility? Then this might be the right opportunity for you

Our Regina team is looking for a Service Supervisor to work on a 5x2 shift overseeing the Undercarriage, Paint Bay, Wash Bay and Yard teams. As a Service Supervisor, you’ll be responsible for ensuring safety compliance, managing workflow, and driving quality repairs.

What’s in it for you?
- A leadership role focused on safety, productivity, and operational excellence
- Opportunities to manage shop floor activities and mentor technicians
- Competitive compensation and comprehensive benefits
- CAT Dealer grade training
- Employee Rewards - exclusive access to discounts and perks
- Yearly bonus
- Paid breaks, vacation, sick and flex time
- Employee Share Purchase Plan Options
- RRSP and Retirement Plan options

Job Description:

- Lead and promote a healthy and safe work environment, ensuring compliance with all safety standards and policies.- Facilitate pre-job, mid-job, and post-job reviews to ensure safety and quality at every stage.- Manage and measure technician productivity, ensuring efficient allocation of manpower and resources.- Conduct performance conversations and provide regular feedback to help technicians grow and excel.- Maintain high standards with daily time and service reports, cross-over reports, and field-to-shop transfers.- Determine appropriate tooling for jobs and navigate the warranty process with expertise.- Review inspection findings and ensure adherence to standard operating procedures.

Day-to-Day Activities:

- Monitor shop floor operations to ensure safety and quality standards are met.- Engage with technicians to resolve technical and tooling issues promptly.- Track KPIs related to productivity, safety, and customer satisfaction.- Conduct toolbox talks and safety meetings.- Ensure accurate completion of timecards and service documentation.

Requirements:

- Desire to lead and manage people.- Effective leadership and supervisory skills.- Journeyperson Heavy Equipment Technician, Automotive, Agriculture, Machinist or Welder ticket is considered an asset- Previous experience with Caterpillar equipment (minimum 4 years) is considered an asset- Strong business acumen.- Excellent communication and interpersonal skills.- Knowledgeable in Job Hazard Analysis (JHA) and hazard assessment.

Important:

- This position is based out of our Regina facility- This position will oversee our Undercarriage, Paint Bay, Wash Bay and Yard- Permanent, full-time role- Monday - Friday, 5x2 schedule

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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