Customer Sales and Project Coordinator

**Job description**

We ask all interested applicants to fill out a Culture Index Survey

**Primary Function**: Are you a natural at building relationships and closing deals? As the **Customer Sales and Project Coordinator**, you’ll play a vital role in driving both B2B and B2C sales by connecting clients with high-quality glass solutions tailored to their unique needs — from emergency repairs to fully custom projects.

You’ll be the first point of contact for homeowners, contractors, property managers, and business owners, helping them navigate everything from broken glass to one-of-a-kind custom installations — including frameless showers, glass railings, storefronts, and more. Whether it’s a high-volume commercial account or a custom residential design, your goal is to understand client needs, present value-driven solutions, and guide them through a seamless experience from consultation to project completion.

This is a sales-focused, relationship-driven role where your ability to listen, recommend, and follow through will lead to increased customer satisfaction and revenue growth. You’ll coordinate with internal teams to ensure smooth project execution and will be empowered with training, tools, and expert knowledge to help you succeed.

If you're proactive, persuasive, and thrive in a fast-moving environment, this is your opportunity to help clients bring their glass projects to life — and make a real impact on our business.

We’ll equip you with the tools, product knowledge, and training you need to shine. If you’re a natural communicator, organized, and thrive in a results-oriented environment, this is your opportunity to grow in a role where **sales meets service**.

**Specific Duties**:

- Providing quotes and asking for the sale
- Be the first point of contact for customers and prospective customers to address their need and schedule them for service
- Provide accurate quotes and recommendations to drive sales and meet/exceed targets.
- Create accurate and complete work orders
- Follow up on outstanding quotes to earn their business
- Provide professional service and solutions to customers
- Communicate internally about customer opportunities and challenges

**Qualifications**:

- Proven experience in **sales, customer service, or account management** (B2B and/or B2C preferred)
- Strong ability to **identify customer needs**, offer tailored solutions, and **close sales**:

- Excellent **verbal and written communication skills** - you're confident, clear, and persuasive
- Experience managing the **full sales cycle** — from first contact to follow-up and project coordination
- Comfortable working in a **target-driven environment** and meeting or exceeding sales goals
- Strong **organizational and multitasking skills** - able to manage multiple projects and deadlines
- Tech-savvy with the ability to learn and use **CRM systems, quoting tools, and scheduling platforms**:

- Professional, reliable, and able to **build lasting client relationships**:

- Previous experience in **construction, glazing, home improvement, or a related field** is an asset but not required
- A willingness to learn and grow - we provide training on products and services
- Ability to lift - offloading of glass products is sometimes required

**Our Values: Respect. Relationships. Growth.**

At **Glass Doctor®**, we believe our work goes beyond glass — it's about people. We’re proud to provide expert glass repair and custom installation services, but what truly sets us apart is how we treat others, from our customers to our team members.

We lead with **respect**, building genuine **relationships** and creating space for **growth** — both professionally and personally. Whether you're a customer in need or a technician in the field, you can expect to be treated with the same care, integrity, and professionalism.

We foster a culture where your contributions matter, your voice is heard, and your potential is supported. Because at Glass Doctor®, **who you are matters just as much as what you do** — and that’s part of everything we do.

**Pay Band**: Base salary of **$38,000** plus **performance-based commission**. Our current Customer Sales and Project Coordinators earn an average annual income of **$90,000+** based on sales performance.

Pay: $38,000.00-$52,000.00 per year

Additional pay:

- Commission pay

**Job Types**: Full-time, Commission, Permanent

Pay: From $40,000.00 per year

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift

Work Location: Hybrid remote in Gibsons, BC