Full Time Store Manager

**M&M Food Market. Helping you make real food for real life.**

This is a great opportunity for individuals who have prior retail management experience paired with professionalism, maturity and the ability to deliver exceptional customer service In return, we offer a friendly, ‘small team’ environment, high quality training program to help ensure your success, an opportunity to lead a team of Meal Advisors and a competitive compensation package that includes health benefits and incentive bonuses.

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Reporting to the store owner, this position is responsible for all day to day operational activities necessary to conduct an effective business. Responsibilities include recruitment, training and coaching the team toward increasing success and building the brand. Scheduling, ordering, receiving product, organizing and merchandising products. Must be able to work various shifts including evenings, weekends and holidays.

**JOB RESPONSIBILITIES**:

- Oversee the major business/operational functions of the corporate stores including budgetary and inventory control, staff supervision, implementation of Company Store Business Plan
- Conduct month end functions inclusive of understanding reports, and physical inventory counts
- Implement inventory management tactics inclusive of in-store specials, manager specials and product incentives
- Model, coach and execute high level of customer service.
- Training provided to become first-call contact for store alarm situations
- Schedule staff hours with a goal of appropriate store coverage, utilizing pre-approved budgets.
- Provide necessary training and ongoing support to Meal Advisors in the areas of product knowledge and sales techniques. Become the expert in utilizing M&M-proven systems and tools.
- Computer proficiency in point of sale, Outlook, Microsoft Office programs
- Promote the store location as a brand ambassador, inclusive of investigating advertising and fundraising opportunities.
- Ability to foster a team environment, team commitment and create a positive work environment
- Must work varying shifts, balanced between holidays, evenings and weekends. Be flexible, on occasion to cover any scheduled shift.
- Full responsibility for daily balancing, occasionally including deposit/coin runs to the bank.
- Physically fit as the job requires standing for extended periods of time, working in a freezer environment, must be able to lift and carry up to 40 lbs
- Dependable, friendly and engaging with excellent communication skills
- WHMIS, Food safe handling and First Aid/CPR certificates
- Completion of our online SmarterU Certification Program
- Model positive customer service behaviours from the Customer Experience Map training. Conduct Coaching & Evaluation Checklists, as well as Meal Advisor Performance Reviews.
- Utilize POS management reports for effective decision making, with regards to gross margin and average sale.
- Other duties as assigned

**THE PERSON**:

- Ability to hire, train, mentor and support a team of employees
- Superior customer service, people and listening skills
- Strong business building, brand marketing and sales experience
- Track record in managing expenses, inventory and people
- Retail management and sales experience an asset
- Passion for providing exceptional customer service
- Is comfortable using MS Office software and Point of Sale system
- Enjoys building a friendly, respectful rapport with employees and customers
- Actively takes initiative and completes tasks with mínimal supervision
- Can lift and carry up to 40 lbs.
- Can stand for extended periods and work in a freezer environment

We thank all applicants for their interest in M&M Food Market; however, only those to be interviewed will be contacted.

**Salary**: $35,000.00 per year

Work Location: One location