Change Management Lead

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Information Systems and Technology, Level E

Job Title

Change Management Lead

Department

OCIO | Communications

Compensation Range

$9,859.25 - $15,380.75 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

February 25, 2025

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

Mar 31, 2027

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The Change Management Lead is responsible for orchestrating all aspects of change management and communication for the UBC IT led initiative, from project inception through to full implementation. This strategic role combines expertise in people, processes, and technology to facilitate technology adoption linked to business process improvements and digital transformations. This role is designed to be both strategic and practical, providing leadership at every stage of the project to ensure successful change outcomes and effective technology adoption.
- Leading strategic engagements with campus wide (faculty, students, staff) stakeholders to organize change management and technology adoption, which includes hands-on delivery of change strategy, change management plans, stakeholder assessments, community engagement strategy, risk response strategy, training development strategy, and the design and delivery of training programs.
- Developing a comprehensive change strategy that integrates both business process and technology changes. This strategy aims to drive transformational change, crafting targeted communications to support adoption across academic and administrative units.
- Establishing a robust plan for change management, which includes building a trustful relationship and maintaining a strong two-way communication mechanism with UBC IT delivery teams and business leads.
- Engaging vendor stakeholders from the RFP stage to negotiate change deliverables, ensuring the maximization of vendor investment, particularly in training and business process mapping.
- Coordinating closely with internal and external communication teams to draft and edit materials supporting initiatives that upgrade UBC’s digital assets.

Organizational Status
Reporting to the Director, Communications, UBCIT and Senior PMO Delivery Manager, Program Delivery, Office of the CIO, the Change Management Lead works with other Senior Project Managers UBCIT projects to ensure integration of Change Management and Communications activities across analysis, design, and development; deployment and post launch phases. The Change Management Lead plans and develops strategy, tactics and communications related to areas of academic/business transformation across the university. Works closely with a broad range of stakeholders, including UBC IT, IT professionals across the UBC community, senior academic and administrative partners from academic units, and external entities including vendors, regulatory agencies, and partner institutions.

Work Performed

Work performed

Change Management deliverables for various projects will be spread over 5 main focus areas:
Communicate

Engage

Train

Support

Sustain
- Work with the Sr Business Analysts, Business SMEs and Technical Solution Architects to assess the impact that stakeholders will experience as a result of the technology transformation. Work with technical teams to explore how to leverage available technology to address business challenges.
- Work with Executive Sponsors, Project Sponsors, Business stakeholders and Client Services Managers to identify all the stakeholders and analyze the support each group will require. Identify how IT supports team can better support the end users through knowledge articles, technical support manuals, troubleshooting scripts and escalation paths.
- Works with Technical Teams and Service Owners to mobilize an engagement network including Faculty IT helpdesk staff, LT Hub, Client Services Managers and other department SMEs to be able to deliver a Service offering catalogue and SLA that is accessible to the user community.
- Lead the development of a Change Management Strategy, including articulating the structured approach to moving stakeholders along the adoption and commitment curve; ad