Manager, Advancement Records

**Job Type**:
Employee

**Duration in Months**(for fixed-term jobs):
N/A

**Job Family**:
Data and Network Management

**# of Open Positions**:
1

**Faculty/Service - Department**:
Information Management and Business Intelligence Services

**Campus**:
Main Campus

**Union Affiliation**:
UOITP

**Date Posted**:
July 17, 2025

**Applications must be received**BEFORE**:
July 28, 2025

**Hours per week**:
35

**Salary Grade**:
UOITP Grade 12

**Salary Range**:
$104,333.00 - $129,723.00

University Advancement plays a pivotal role in fostering meaningful connections between the University and its alumni, donors, and partners. Our team is dedicated to advancing the University's mission by securing philanthropic support, engaging with our vibrant alumni community, and building partnerships that drive innovation and excellence. Through strategic initiatives and collaborative efforts, we help shape the future of the University, ensuring that it continues to thrive as a leading institution of higher education and research. Together, we empower our students, faculty and researchers to make a lasting impact on the world.

**Position Purpose**
Under the supervision of the Director, Business Intelligence, This role provides strategic oversight over the University’s primary philanthropic CRM operations by ensuring data integrity, system optimization and effective team leadership. This role is pivotal to the success of all Advancement functions, which rely on the CRM to drive the annual generation of philanthropic revenues and to foster meaningful engagement with alumni and supporters. The incumbent assists in the short
- and long-term planning, evaluation and overall maintenance of the CRM and manages data processing professionals who provide database support services. To this end, the position plans, organizes controls and evaluates operations; establishes plans and procedures; and ensures that the team has the human, financial and technical resources required to deliver and support efficient services. While the position supports all functional areas of Advancement, its focus is on the uptake, maintenance and dissemination of extended biographical data.

**In this role, your responsibilities will include**:

- ** Data and project management**:Leads major data initiatives, including large-scale updates and alumni data integration. Oversees fulfillment of data requests, collaborates with clients to define priorities and manage expectations, and ensures project delivery through structured planning and control mechanisms.
- ** Quality assurance and compliance**:Implements robust quality control measures to ensure data integrity. Develops and analyzes quality assurance reports, oversees legacy data recording, and ensures compliance with privacy policies and data governance standards.
- ** Strategic and operational planning**:Provides strategic input to plan for short
- and long-term changes to the Advancement CRM and related IT systems. Analyzes service and institutional needs, recommends software enhancements and business process improvements, and supports future planning in coordination with leadership.
- ** Technical expertise and innovation**:Provides advanced technical guidance to resolve complex database issues. Identifies and implements innovations in CRM technology and practices. Maintains awareness of institutional IT trends and contributes to cross-campus collaboration on shared systems and services.
- ** Training and support**:Manages CRM user training, documentation, and support, especially as relates to the functions of the Records staff and end-user basics. Emphasizes data policies and procedures and integration of the database with desktop tools. Oversees user permissions and access within the CRM and associated platforms to ensure that they align with operational needs.
- ** Human resources management**:Hires, supervises and evaluates direct reports, and ensures that they have the training and tools needed to efficiently and effectively do their work. Applies human resources management procedures and regulations.
- ** Advancement support**:Performs other related duties as required to support Advancement operations, particularly in relation to records management and data integrity.

**What you will bring**:

- University degree in computer science, information systems management or a related field, or an equivalent combination of education and experience.
- Minimum five (5) years of experience in managing a large-scale CRM database, data quality assurance, and training others on relevant tools.
- Bilingualism - French and English (spoken and written).
- Leadership experience in data management, including team supervision, recruitment, conflict resolution, evaluation, training, motivation, technical guidance and balanced workload assignment.
- Strong background in higher education advancement operations and fundraising campaign execution is preferred, including close familiarity with key concepts, such as direct