Culinary Operations Training Manager

**Who You'll Work For** REEF's mission is to connect the world to your block. REEF transforms urban spaces into community hubs that create jobs and bring new goods, services and experiences to the neighborhood. With an ecosystem of 5,000 locations and a team that's over 15,000 strong, REEF is the largest operator of parking real estate and delivery restaurants in North America. By connecting the world to your block, we're making the place you live, the place you love to be. Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way. **Essential Job Functions** The Culinary Operations Manager identifies and communicates best practices across all operations divisions and channels to develop and drive consistency in work processes and benchmarking standards of performance of Operations leaders. The C.O.T.M are the key driver in developing and implementing a culture of continuous improvement throughout Reef. **Primary Duties and Responsibilities** Providing leadership, direction in day-to-day operations while ensuring that safety is always a priority that is fully in place and being supported by the operations team. The C.O.T.M. support is critical to ensuring compliance to all recipe validation, all S.O.Ps, Regulatory, internal and customer food safety quality requirements - Lead in defining Reef Culinary Kitchens Operations strategy and ensure efforts to ramp up technology; and provide business process and system support to the Operations and act as lead for company internal initiatives. - The C.O.T.M will drive the culinary aptitude throughout his / her region through daily validations by conducting audits, side by side development, validation that team member are trained properly and certified in their position. - The C.O.T.M. will ensure that all new brands are trained and launched from the PH to the EK with the standard that had been established by Reef - Ensuring facilities remain safe and that the established standard, all equipment and technology are up to date and compliant with Food Safety Plans including ensuring annual analysis, update-to-date rules and continued training, as needed. - Responsible for regulatory audits as necessary. - Trending audit gaps and prioritizing facility needs based on common trends. - Determining resources needed at kitchens and communicating up to Operations Support Director and City Directors. - Assisting in root cause analysis and corrective actions as necessary. - Aligning with responsible manager or director to ensure internal audit programs are effective and performed at a level to ensure compliance with current REEF Kitchens Quality Policies and Procedures. - Assisting in preparing training materials for employee and management training with respect to GMP's, Allergens, Food Safety Plans, Hazard Analysis, Bio Security, recordkeeping, etc. - Maintaining technical competency and remaining current in changes in technology and in the industry. - Completing and maintaining all required paperwork, records, documents, etc. - Following and complying with all safety and work rules and regulations. - Analyze weekly/monthly product/process cost statements & conduct cost reviews. Examine profitability trends over product/process life cycle & compare with estimates. - Provide analytical inputs to Operations Head on revenues, capacity utilization, costs and profitability for planning. - Devise & implement measurement tool for monitoring performance with respect to the business plan - Responsible to lead the change process by working closely with the Site Head and the rest of Site Leadership Team - Optimizing available resources through capacity planning and continuous improvement to maximize productivity - Leading, training & monitoring the performance of team members to ensure efficiency in service operations and meeting of individual & group targets. - Timely and accurate completion of duties. - Travel for work, from 50% up to 75% of the time **Knowledge, Skills and Abilities** - A results-oriented individual with strong influencing, problem solving and negotiation skills that drive accountability and who has a proven ability to build relationships and influence individuals at all levels in the organization to problem-solve complex issues. - Proven capabilities in managing and executing Operational excellence initiatives in a growing and fast paced environment. - Ability to perform under pressure and lead multiple priorities with competing demands for resource while instilling confidence in the business and demonstrating the business value of OE activities - Proven track record as not only as a "coach/leader" leading others, but also having the willingness and ability to roll up the sleeves and engage in detailed execution when required. **Education and Knowledge**: - Associate degree preferred but not necessary - 5+years of experience restaurant operations - Leadership skills to direct workflow and lea