Clerk B

2 days ago

Winnipeg, Canada City of Winnipeg Full time

Under the direction of the Claims Supervisor, the Clerk B is responsible for responding to general claims inquiries, setting up new claims, typing claims related correspondence and obtaining claims related information from the City of Winnipeg Departments.

**As the **Clerk B - Claims,** **you will**:

- Responds to inquiries from the general public, businesses, insurance companies, legal firms, Councillors, and other civic departments.
- Receives, records, and pre-screens initial information regarding claims against or on behalf of the City of Winnipeg.
- Obtains any additional required information in order to establish claim and confirms previous information received.
- Under the authority of the Claims Supervisor, assists the Adjuster I in recording and tracking property damage recoveries, communicating with Manitoba Public Insurance as necessary, and assigning recovered funds to the related claim record.
- Types a variety of correspondence, legal documents, reports, forms, etc., from handwritten notes or shorthand dictation utilizing word processing equipment.
- Completes forms related to City owned property claims, follows up on missing information, and sets up Claims and Recovery folders as required.
- Screens telephone calls for the Supervisors and Adjusters.
- Contacts Police Department to obtain claims information and processes information received.
- Performs other duties consistent with the classification, as assigned.

**Your education and qualifications include**:

- High school graduation with formal training in business and office procedures or an equivalent combination of training and experience.
- Ability to type accurately at 20 w.p.m. net.
- Proficiency using Microsoft Office Suite (Outlook, Word, Excel, Office 365)
- Ability to communicate effectively and courteously with a wide variety of people, including upset or angry customers, in person and over the telephone.
- Knowledge of claims processes and procedures or the ability to acquire within three months.
- Ability to work with mínimal supervision and to follow written and oral instructions.
- Ability to process detailed and precise information.
- Ability to take notes and record information accurately.
- Ability to communicate effectively, both verbally and in writing.
- Good working knowledge of general office procedures and equipment.
- Ability to work effectively under stressful conditions, including periods of high workload.
- Ability to maintain confidentiality of sensitive information.
- A working knowledge of City systems such as Verint, Synergen, Peoplesoft, iView is an asset
- Ability to establish and maintain positive working relationships with employees at all levels of the organization, and external contacts.

**Conditions of employment**:

- The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.

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