Supportive Housing Intensive Case Manager

**Employment Opportunity**:Supportive Housing Intensive Case Manager **Location**:Halifax, NS (With regular travel to Waverley and other areas within HRM) **Salary Range**:$56, 000/ per year **Employment Term**:Contract Hire Date Nov 2025- March 31, 2026 (possibility for annual renewal), Full time hours (35 hours/ week), **Reports To**: Supportive Housing Coordinator **General Description**: Mi’kmaw Native Friendship Centre is centrally located in the urban Indigenous community of Halifax and is looking for **One (1) Supportive Housing Intensive Case Manager (SHICM).** As a part of the Housing team, the SCHICM is responsible for supporting low to high acuity families and individuals living within MNFC supportive housing program to obtain and maintain safe and secure housing. The Supportive Housing Intensive Case Manager will need to have experience supporting Indigenous service users with complex needs that may impact their access to housing and housing retention. This can include but is not limited to supporting folks with their physical, mental, emotional and spiritual needs. The Supportive Housing ICM must have experience with navigating resources related to safer substance use services, harm reduction resources, Child Protective Services, Income Assistance processes, and affordable housing organizations. As part of the MNFC Housing team, the Supportive Housing ICM will be required to incorporate an Indigenous trauma informed approach into their practice and uphold the principles of Housing First. The Supportive Housing ICM is expected to support families with a client-centred, anti-oppressive approach with an emphasis on using a decolonized trauma informed lens. This job description will change as the workplace changes.
**Key Responsibilities**:

- Participate in agency responsibilities including but not limited to; morning meetings, representing the agency at community meetings, attend bi-weekly case conference meetings, safety and monitoring. Responsibilities include intake, partnership meetings, case conference, training and committees.
- Ensure the program delivery is congruent with the Mi’kmaw Native Friendship Centres mission, vision and philosophy
- Manage a caseload of 6-10 families and individuals living in Supportive Housing to offer daily support.
- Develop an individualized case plan that is strength based and grounded in the principles of Housing First, harm reduction and monitor individual progress towards their goals
- Provide daily or weekly support to families in Supportive Housing to ensure housing stability
- Transporting clients to culturally appropriate programming and grocery shopping using MNFC vehicle
- Assist Transitional Housing Coordinator with client move in and move outs
- Assist Transitional Housing Coordinator with Supportive Housing building maintenance and cleaning
- Locate housing for families exiting homelessness, as much as possible meeting their individual requirements
- Support clients to navigate appropriate systems related to obtaining and maintaining housing
- Keep up to date accurate case files, client interactions, records of progress on each client, input and maintain the HIFIS /MNFC’s database. Documentation must be in accordance with the agency standards and adhere to funder requirements
- Submit client data to HIFIS database and update the By-Name-List
- Attend all lease signings with clients
- Ensure clients are fully informed of all programs of the MNFC and appropriate referral process
- Maintain a clear understanding of the ICM eligibility criteria and referral process
- Advocate for client’s rights at an individual and broader systemic level
- Assist clients with obtaining items they need when first moving into housing (to include managing purchases and reimbursements as per our finance policy requirements)
- Provide intake, assessment and referral services, assistance in accessing resources, crisis intervention and eviction prevention services, outreach mediation for clients
- Work in partnership with both private and non-profit sector of the housing market to ensure appropriate placement for clients
- Connect clients to community resources, supports and meaningful activities as required
- Participate in agency responsibilities including but not limited to; morning meetings, community meetings (bi-weekly case conference meetings), safety, monitoring. Partnership responsibilities include intake, partnership meetings, case conference, training and committees.
- Liaise and develop relationships with landlords and property managers within HRM.
- Monitor and support participants housing stability and be available for crisis.
- Maintain confidentiality, privacy and clear boundaries
- Compile statistics and data that will assist with the outcomes and evaluation of this housing initiative
- Commit to the development of the MNFC and participate in internal committees, projects and activities
- Assist in program and service development to ensure that quality, ef