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Service Coordinator

2 weeks ago

Lively, Canada Wajax Full time

**The Opportunity**

Responsible for ensuring customer service requests are accurately fulfilled within appropriate timeframe. Provides quotations as necessary and follows up with customers regarding service provided. Liaises with suppliers and manufacturers regarding the demand for parts and warranties that are still in effect.

**The Role**

Coordination of Service Orders and Production orders
- Process service orders and provide support to the service department in conjunction with CoE and ISO procedures and documentation.
- Consult with the service department in order to establish appropriate timelines for customers’ repairs and schedule repairs accordingly.
- Ensure that service and production orders dates, status, values are actual in ERP system.
- Complete and close service and production orders on finished projects as per Wajax guidelines.
- Is responsible for entering service center employees work hours in ultipro and the ERP system.
- Provide quotations to customers based upon the Service Teams estimated repair time and the parts and materials needed to complete the job.
- On occasion, conduct follow up with customers and sales reps who have been provided with repair quotations and who did not did approval and update details in AX
- Enter customer quotations into the Wajax ERP system.
- Call customers in order to inform them when their products are available for pickup.
- Provide on-call service duties for customers, including emergency repairs.
- Inform customers when their products will not be ready by the date specified, providing information pertaining to the delay and new estimated time of completion.

**Education**: College Diploma or Trade School Certification in Industrial Machinery

**Work Experience**: 3-5 years’ experience as a mechanic considered an asset

**Knowledge**:Knowledge of Hydraulic components, parts and accessories required

**The Company**

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights include:

- Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
- Wajax led e-learning, and product training through industry leading manufacturers.
- Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
- Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
- Flexible work arrangements

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

**\\ Together we get more done